Property Field Claims Adjuster (Covington, GA)

American Family Insurance; Georgia; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

23 days paid time off

Student loan repayment

Paid-family leave

Job summary

American Family Insurance is seeking an experienced claims adjuster in the United States to investigate origin and cause of claims, conduct on-site inspections, and determine coverage with a focus on customer service.

The role involves handling 1st and 3rd party losses across multiple policy types, negotiating settlements, and providing timely updates to all parties involved.

Qualifications

• Demonstrated experience delivering customer-driven solutions.
• Experience handling 1st and 3rd party claims across multiple lines.
• Solid understanding of casualty coverages and claims process.

Responsibilities

• Investigate origin and cause of claims and contact relevant parties.
• Evaluate damages, conduct on-site inspections, and negotiate settlements.
• Communicate status and decisions to insureds and claimants.

Skills

Customer-focused service

1st & 3rd party claims

Multi-line claims handling

Policy knowledge

Job description

Primary Accountabilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. Conducts on‑site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters. Responds to customer inquiries, makes appropriate decisions and closes file as needed. Interprets and determines policies, leases, by‑laws, declarations, articles and contract coverages and applies to all parties for assigned losses. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

Demonstrated experience providing customer‑driven solutions, support, or service. Demonstrated experience handling 1st and 3rd party, multi‑line claims across our operating territories, or other equivalent experience. Demonstrated experience handling moderately complex claims, or other equivalent experience. Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge. Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

Valid driver's license required plus an acceptable driving record. Obtain state specific property casualty claims licensing as required.

Travel Requirements

Up to 50%. Catastrophe duty up to 75% as applicable.

Physical Requirements

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

Low temperatures. High temperatures. Outdoor elements such as precipitation and wind. Noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces.

Additional Information

To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability. Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions Sponsorship will not be considered for this position unless specified in the posting Preferred Qualifications Xactimate experience Field property claims adjusting experience Candidates may be considered for various levels within this job profile based on their qualifications and experience.

Benefits

• We also offer a competitive 401(k) contribution
• a pension plan
• an annual incentive
• 9 paid holidays
• a paid time off program (23 days accrued annually for full‑time employees)
• our student loan repayment program
• paid-family leave

Eligibility and Legal

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer.

It is our policy to comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

Company Details

American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No.202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family‑brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately10,500 employees nationwide.