Associate Claim Representative Outside Property

Travelers; Baltimore (MD); Hybrid; USD 53,000 - 87,000; Full time

Benefits offered by this job

Company vehicle

Health Insurance

Job summary

Travelers seeks an Associate Claim Rep, Outside Property in the Baltimore area. This remotely-based program trains in claim handling, customer service, and policy interpretation, focusing on 1st party property claims and evolving toward independent claims handling.

Selected candidates will work with experienced professionals, gain exposure to building and contents damage assessments, and be prepared to obtain required licenses within three months. A company vehicle is provided.

Qualifications

• Bachelor's degree or equivalent required.
• Willingness to obtain an active adjuster license where required by state law.
• Experience in customer service or insurance preferred.
• Proficient in Microsoft Office; willingness to learn claims software.

Responsibilities

• Participate in structured training on policies, claims processes, and systems.
• Review, investigate, and document 1st party property claims under supervision.
• Gather information from policyholders, claimants, and witnesses.
• Learn to determine coverage and establish scope of damages.
• Maintain accurate records in claim management systems.
• Communicate professionally with customers and stakeholders.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

Bachelor's degree

High School Diploma or GED

Tools

Microsoft Office

Claims software

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$52,600.00 - $86,800.00

Target Openings

1

What Is the Opportunity?

LOCATION REQUIREMENT: This field position services Insureds/Agents in the Baltimore, Towson, Owings Mills, MD area. The selected candidate must reside in or around the assigned territories.

*You will be issued a company vehicle for this position.*

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

What Will You Do?

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas. Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience.
• Valid driver's license.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retiremen