Associate Claim Representative Outside Property

Travelers; Pittsburgh (Allegheny County); Remote; USD 53.000 - 87.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) match

Paid Time Off

Wellness Program

Volunteer Encouragement

Zusammenfassung

Travelers in Pittsburgh is seeking an Associate Claim Rep, Outside Property. This field position serves Insureds/Agents in Allegheny County/Pittsburgh, with a company vehicle provided and remote work from residential/commercial locations.

You'll participate in structured training for 9–12 months and learn to handle 1st party property claims under supervision. You will gather information, assess coverage, estimate damages, communicate with customers, and maintain records in claim systems.

Qualifikationen

• Bachelor’s degree required; internship or work experience in customer service or insurance preferred.
• Must obtain an active adjuster license where required by state law.
• Proficient in Word, Excel, and Outlook; willing to learn claims software.
• Strong verbal and written communication; ability to convey information clearly.

Aufgaben

• Review, investigate, and document 1st party property claims under supervision.
• Gather information from policyholders, claimants, witnesses, and third parties.
• Determine and apply coverage for building damages per policy terms.
• Provide timely, professional communication to customers and stakeholders.
• Maintain accurate records in claim management systems.
• Acquire and maintain required Insurance License within three months.
• Work remotely across Allegheny County/Pittsburgh area with occasional travel.

Kenntnisse

Strong verbal and written komunikasi

Customer service experience

Attention to detail

Decision making

Willingness to learn

Ability to travel

Ausbildung

Bachelor's Degree

High School Diploma or GED

Active adjuster license where required by state law

Tools

Microsoft Office

Claims management software

Estimating software

Jobbeschreibung

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $52,600.00 - $86,800.00 Target Openings 1

Location Requirement

This field position services Insureds/Agents in the Allegheny County/Pittsburgh, PA area. The selected candidate must reside in the assigned territory. You will be issued a company vehicle for this position. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

What Will You Do?

Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. Review, investigate, and document 1st party property claims under direct supervision. Gather information from policyholders, claimants, witnesses, and third-party providers. Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms. Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Provide timely and professional communication to customers, claimants, and internal stakeholders. Maintain accurate records of claim activity in claim management systems. Demonstrate openness to continuous learning, particularly in AI and digital transformation. Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job. Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas. Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds. May require extensive travel, including overnight stays, to support customers across multiple locations. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience.
• Valid driver's license.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/. Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

Diversity & Inclusion

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. Travelers has been recognized by organizations such as G.I. Jobs and Military Times. Our employees are valuable assets to their hometowns, volunteering for important causes each year.

Life at Travelers

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