Associate Center Director

Octapharma Plasma, Inc.; Springfield (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA

401k retirement plan

Paid time off

Tuition reimbursement

EAP

Wellness program

Holiday pay

Job summary

Octapharma Plasma, Inc. is seeking a Center Operations Leader to assist center leadership in managing daily operations and ensuring training compliance.

You will plan, implement, and execute training programs and regulatory processes to maintain high safety and quality standards. The role involves leading audits, managing staff performance, and coordinating with corporate teams to optimize operations and donor satisfaction.

Qualifications

• High Diploma or GED is required.
• Bachelor’s degree or up to 3 years of related experience preferred.
• 3 years of people management experience preferred.

Responsibilities

• Ensure full compliance with FDA, OSHA, CLIA, GMP, and other regs.
• Host and support audits and ensure timely responses and CAPAs.
• Maintain training docs, certifications, and audit records.
• Mentor staff and enforce safety and quality policies.
• Manage donor center facilities, assets and equipment.
• Oversee inventory, procurement, and POs in line with policy.
• Safeguard product integrity and proper storage equipment.
• Analyze KPIs to drive production and quality improvements.
• Lead performance management, evaluations, and staffing decisions.
• Foster an inclusive culture and adherence to HR policies.
• Manage payroll records, scheduling, and staffing.
• Cultivate donor relations and collaborate on marketing.
• Lead routine staff and leadership meetings.
• Coordinate CAPAs with corporate and vendors.
• Perform other duties as assigned.

Skills

Operations management

People management

Regulatory compliance

Auditing

Budgeting

Office software

Education

Bachelor's degree

Related experience (3 years)

Job description

Job Summary

This position assists the Center leadership with managing daily donor center operations and ensures training compliance through planning and execution. This role assists the Center leadership with managing daily donor center operations and is responsible for the planning, implementation, and execution of training compliance.

This Is What You’ll Do

• Ensure full compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP), maintaining the highest production, safety, and quality standards.
• Host and support internal and external audits to ensure timely responses and corrective actions.
• Maintain accurate certifications, licenses, training documentation, and audit records to guarantee regulatory compliance.
• Mentor staff and promote adherence to safety, health, environmental, and quality policies; mitigate and report unsafe conditions.
• Manage donor center facilities, assets, and equipment to ensure cleanliness, preventive maintenance, and operational readiness.
• Oversee product inventory management, procurement efficiency, and purchase order submission in alignment with company practices.
• Safeguard the integrity of products and storage equipment, ensuring compliance with SOPs, proper handling of unsuitable products, and mitigation of equipment failures.
• Analyze and manage operational KPIs to drive production goals, cost optimization, process improvements, and quality initiatives.
• Lead employee performance management, including evaluations, development plans, corrective actions, and employment decisions (hiring, promotions, terminations, etc.).
• Foster a positive, inclusive workplace culture aligned with organizational values and ensure adherence to HR policies and procedures.
• Manage payroll records, scheduling, and staff allocation to optimize operational efficiency.
• Cultivate positive donor relationships to drive retention, referrals, and donor growth, while collaborating with corporate teams on marketing and advertising initiatives.
• Facilitate routine staff and leadership meetings.
• Keep immediate supervisor informed of any irregularities within the Center.
• Partner with corporate departments and vendors to coordinate corrective and preventive actions (CAPA), maximize operational efficiency, and ensure timely product shipments.
• Performs other duties as assigned.

Minimum Requirements

• High Diploma or GED.
• Bachelor’s degree or up to 3 years of related experience preferred.
• One (1) to three(3) years of operations and/or process management/supervisory experience preferred.
• Three (3) years of people management, including recruiting and training, preferred.

Required Certifications, Licenses, And Registrations

• N/A

Knowledge, Skills, And Abilities

• Effective organizational skills required.
• Excellent interpersonal communication skills required.
• Ability to us Office software preferred.
• Knowledge of fiscal management and/or budgeting preferred.
• Ability to work in a highly regulated industry preferred.

Physical Requirements

• Ability to sit or stand for extended periods for up to four (4) hours at a time.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop or kneel.
• Ability to communicate effectively, both verbally and in writing.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• The employee is required to enter an environment with a temperature of -40°C for short periods of time.
• Ability to use a computer and other office equipment.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Do Satisfying Work. Earn Real Rewards And Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.