Associate, Case Statusing

Libra Solutions; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

Life insurance

401(k) with company match

Flexible spending accounts

Job summary

Libra Solutions is seeking a Case Statusing Associate for MoveDocs, a platform coordinating medical, financial, and professional services in personal injury matters. You will build strong relationships with attorney clients, monitor balance verification, and drive timely case status updates.

Responsibilities include contacting attorneys, paralegals, and health providers to gather updates, calculating final balances, and communicating payment amounts.

Qualifications

• Previous record retrieval, collections, sales, account management, or customer service experience required.
• Bachelor's Degree a plus, but not required.
• Paralegal or legal background is a plus, but not required.
• Self-motivated and desire to build great relationships and exceed monthly goals.
• Strong interpersonal skills; ability to handle interactions with attorneys, health providers and sales people.
• Sound decision-making ability and proactive problem-solving.
• Excellent verbal and written communication skills.
• Ability to manage professional and executive relationships.
• Dependable, professional and good work ethic.
• Ability to work in a fast-paced environment with specific set business goals and monthly quotas.
• Proficient in Windows system and all Microsoft Office products.

Responsibilities

• Works alongside our Servicing teams building rapport, developing and fostering relationships with our attorney clients to achieve case status on open cases.
• Calls attorneys and paralegals to obtain updates on cases in litigation.
• Calls Health providers to obtain 'As Is' and Final Balance status.
• Calculates final balance amounts due and provides payment amounts to the attorneys.
• Handles incoming attorney-line and provider calls.

Skills

Customer service

Relationship building

Communication

Education

Bachelor's degree a plus

Tools

Windows

Microsoft Office

Job description

About Us:

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases-improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers - creating a powerful platform to deliver faster, more seamless outcomes for our customers.

MoveDocs is looking for a Case Statusing Associate to add to our dynamic team. This role is responsible for developing and fostering relationships with our attorney customers while monitoring and managing our Balance Verification and statusing portfolio. The successful candidate will be highly motivated to meet and exceed monthly targets. Each Status Associate will also be crossed trained for our other servicing roles to help meet business demands as needed.

Responsibilities:

• Works alongside our Servicing teams building rapport, developing and fostering relationships with our attorney clients to achieve case status on open cases.
• Calls attorneys and paralegals to obtain updates on cases in litigation.
• Calls Health providers to obtain 'As Is' and Final Balance status.
• Calculates final balance amounts due and provides payment amounts to the attorneys.
• Handles incoming attorney-line and provider calls.

• Previous record retrieval, collections, sales, account management, or customer service experience required.
• Bachelor's Degree a plus, but not required.
• Paralegal or legal background is a plus, but not required.
• Self-motivated and desire to build great relationships and exceed monthly goals.
• Strong interpersonal skills; ability to handle interactions with attorneys, health providers and sales people.
• Sound decision-making ability and proactive problem-solving.
• Excellent verbal and written communication skills.
• Ability to manage professional and executive relationships.
• Dependable, professional and good work ethic.
• Ability to work in a fast-paced environment with specific set business goals and monthly quotas.
• Proficient in Windows system and all Microsoft Office products.

• We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.