Associate Care Coordinator

Socket.dev; New Orleans (LA); On-site; USD 45,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Territory Care Coordinator to support referrals, liaise with clinicians, and drive growth across the New Orleans area. You will coordinate with clinical and sales teams, manage CRM data, and help expand physician and hospital partnerships.

The role requires 1–3 years in healthcare-related settings, strong communication skills, and a valid driver's license for territory travel.

Qualifications

• Bachelor's degree preferred, 1–3 years in healthcare sales, clinical, customer service, or relationship management.
• Experience with physicians, hospitals, case management, or pulmonary practices is preferred.
• Strong communication and presentation skills are required.
• Valid driver's license and ability to travel regionally are necessary.

Responsibilities

• Works with office staff to ensure prompt processing of referrals and related activities.
• Builds and maintains relationships with physicians, hospitals, and referral sources.
• Supports territory growth strategies and collaborates with sales teams.
• Maintains CRM records and tracks referral activity and territory documentation.
• Assists with lead generation, sales pipeline, and account management.
• Travels as needed to cover the assigned territory.

Skills

Relationship Building

Business Development

Customer Focus

Communication Proficiency

Initiative

Collaboration

Presentation Skills

Strategic Thinking

Organizational Skills

CRM Management

Education

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

Essential Duties and Responsibilities:

• Works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities.
• Exhibits effective written and verbal communication skills and adheres to company policies and procedures.
• Supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies.
• Builds and maintains relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources.
• Conducts routine visits to referral sources to strengthen partnerships and identify growth opportunities.
• Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.
• Delivers educational materials, company updates, and service information to referral partners.
• Coordinates communication and collaboration between clinical and sales teams.
• Assists with physician, hospital, case management, and referral source relationship development.
• Supports territory growth and business development initiatives.
• Maintains CRM records, referral activity tracking, and territory documentation.
• Assists with lead generation, sales pipeline support, and account management activities.
• Supports territory coverage during PTO, training, travel, and other business needs.
• Participates in territory business planning and growth initiatives.
• Other duties/projects as assigned.

Competencies:

• Relationship Building
• Business Development
• Customer/Client Focus
• Communication Proficiency
• Initiative
• Collaboration
• Presentation Skills
• Strategic Thinking
• Organizational Skills
• CRM Management

Preferred Education and Experience:

• Bachelor's degree preferred.
• 1–3 years of healthcare sales, clinical, customer service, or relationship-management experience.
• Experience working with physicians, hospitals, case management, pulmonary practices, or post-acute care settings preferred.
• Strong communication and presentation skills.
• Valid driver's license and ability to travel throughout assigned territory.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.