Associate Care Coordinator

Sleep Management, LLC dba Viemed; New Orleans (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

Sleep Management, LLC dba Viemed in New Orleans is seeking an Associate Care Coordinator to help manage referrals, documentation, and service activities, while supporting Territory Patient Care Coordinators and sales teams.

You will build relationships with physicians, hospitals, and referral sources, coordinate authorizations for durable medical equipment, maintain CRM records, and participate in territory growth initiatives.

Qualifications

• Bachelor's degree preferred.
• 1–3 years of healthcare sales, clinical, customer service, or relationship-management experience.
• Experience with physicians, hospitals, case management, pulmonary practices, or post-acute care settings preferred.
• Strong communication and presentation skills.
• Valid driver's license and ability to travel throughout assigned territory.

Responsibilities

• Process referrals, documentation, and service-related activities promptly.
• Exhibit effective written and verbal communication and adhere to policies.
• Support Territory Patient Care Coordinators and sales teams in growth strategies.
• Build and maintain relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources.
• Conduct routine visits to referral sources to identify growth opportunities.
• Obtain re-authorization documentation for ongoing DME coverage.
• Deliver educational materials and updates to referral partners.
• Coordinate communication between clinical and sales teams.
• Assist with lead generation, sales pipeline, and account management.
• Support territory coverage during PTO, training, travel, and other needs.
• Participate in territory business planning and growth initiatives.
• Maintain CRM records and territory documentation.

Skills

Referral relationships

Communication skills

Team support

CRM management

Presentation skills

Organizational skills

Travel readiness

Problem solving

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Sleep Management, LLC dba Viemed

Associate Care Coordinator

Job Category: Sleep Management, LLC

Requisition Number: ASSOC003541

Full-Time

Essential Duties and Responsibilities:

• Works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities.
• Exhibits effective written and verbal communication skills and adheres to company policies and procedures.
• Supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies.
• Builds and maintains relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources.
• Conducts routine visits to referral sources to strengthen partnerships and identify growth opportunities.
• Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.
• Delivers educational materials, company updates, and service information to referral partners.
• Coordinates communication and collaboration between clinical and sales teams.
• Assists with physician, hospital, case management, and referral source relationship development.
• Supports territory growth and business development initiatives.
• Maintains CRM records, referral activity tracking, and territory documentation.
• Assists with lead generation, sales pipeline support, and account management activities.
• Supports territory coverage during PTO, training, travel, and other business needs.
• Participates in territory business planning and growth initiatives.
• Other duties/projects as assigned.

Competencies:

• Relationship Building
• Business Development
• Customer/Client Focus
• Communication Proficiency
• Initiative
• Collaboration
• Presentation Skills
• Strategic Thinking
• Organizational Skills
• CRM Management

Preferred Education and Experience:

• Bachelor's degree preferred.
• 1–3 years of healthcare sales, clinical, customer service, or relationship-management experience.
• Experience working with physicians, hospitals, case management, pulmonary practices, or post-acute care settings preferred.
• Strong communication and presentation skills.
• Valid driver's license and ability to travel throughout assigned territory.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal employment opportunity, including veterans and individuals with disabilities.

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