Associate Broker - Small Business Unit (SBU)

001 Brown & Brown, Inc; Wisconsin; Hybrid; USD 55,000 - 90,000; Full time

Job summary

Bridge Specialty Group in Madison, Wisconsin is seeking an Associate Broker for the Small Business Unit (SBU) to support retention and growth of our environmental insurance practices. You will collaborate with insurance agents nationwide to deliver exceptional service, build strong client relationships, and provide technical guidance across carriers, clients, and partners.

The role involves supporting renewals, new business opportunities, and ongoing account service while maintaining accurate

Qualifications

• Two or more years of commercial property & casualty insurance experience.
• Active state insurance license.
• Associate’s or Bachelor’s degree in Business, Finance, or related discipline.
• Experience with EPIC, Salesforce, or equivalent management systems.
• Strong customer service and relationship management skills.
• Experience in environmental insurance or wholesale brokerage.
• Proficient in Microsoft Office Suite and Adobe.

Responsibilities

• Retain clients and deliver exceptional service with insurance agents nationally.
• Explain policy coverage, advantages, and disadvantages.
• Provide prompt, accurate customer service for coverage, changes, claims, and billing.
• Support and lead the service team to meet production goals.
• Maintain records in the management database system.
• Establish payment arrangements and assist with premium collection.
• Review policies and quotes for accuracy before sending them to agents.
• Manage retention using spreadsheets and company databases.
• Provide backup support for teammates including data entry, marketing, and quality control.
• Be available remotely during non-scheduled hours to ensure client retention.
• Maintains compliance with Quality Control guidelines.

Skills

Customer service

Relationship management

Microsoft Office

Adobe

Education

Associate or Bachelor’s degree in Business/Finance

High School Diploma or equivalent

Tools

EPIC

Salesforce

Microsoft Office Suite

Adobe

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking an Associate Broker – Small Business Unit (SBU) to join our growing team in Madison, Wisconsin!

The Associate Broker – SBU is responsible for supporting the retention and growth of the company’s Small Business Unit (SBU). This role works closely with insurance agents nationwide to deliver exceptional customer service, maintain strong client relationships, and provide technical expertise in environmental insurance. The Associate Broker serves as a key liaison between carriers, clients, agents, and other business partners to facilitate new business opportunities, renewals, and ongoing account service. This role does not typically require the use of a personal or rental vehicle for business purposes.

How You Will Contribute

• Work with insurance agents nationally to retain clients and deliver exceptional service, including explaining policy coverage, advantages, and disadvantages.


• Provide prompt, accurate, and professional customer service, addressing inquiries regarding coverage, policy changes, claims support, and billing clarifications.


• Support and lead the service team to meet yearly and monthly production goals.


• Maintain accurate records of all activities in the management database system.


• Establish payment arrangements and assist with premium collection per agency guidelines.


• Review policies and quotes for accuracy before sending them to insurance agents.


• Manage retention of existing and new businesses using spreadsheets, company databases, and various communication tools.


• Provide backup support for other teammates, including data entry, marketing, and quality control.


• Be available remotely during non‑scheduled hours to ensure client retention, including answering urgent emails and forwarding business calls.


• Maintains compliance with Quality Control guidelines.

Licenses and Certifications

• An active state insurance license.

Skills & Experience to Be Successful

• High School Diploma or equivalent.


• Two (2) or more years of successful commercial property & casualty insurance experience.


• Experience with EPIC, Salesforce, or equivalent management systems.


• Highly proficient in Microsoft Office Suite (Word, Excel, Outlook) and Adobe.


• Strong customer service and relationship management skills.


• Preferred: Insurance designations (e.g., CPCU, ARM, CIC).


• Associate’s or Bachelor’s degree in Business, Finance, or a related discipline.


• Experience in environmental insurance or wholesale brokerage.

About Us

Bridge Specialty Group creates a seamless way to connect the varying needs of our retail partners with the market clout and talents of our wholesale entities. Our more than 25 niche‑focused brands reflect our deep experience and specialization in construction, general casualty, environmental liability, professional liability, health care, public entity, workers’ comp, property and personal lines. With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines carriers that support our $7+ billion premium book.

Our focus is on bringing the power of collective size and specialty to the wholesale brokerage marketplace. Bridge Specialty Group – aligning risk with greater reach.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well‑being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance


• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement


• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services


• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. At Bridge Specialty Group, our unwavering commitment to unity, diversity, and individual growth sets the stage for a workplace like no other. We believe in the power of One Team, where collaboration fuels unlimited possibilities. As One Team, we are anchored in the ‘Power of Be’, a core set of behaviors, skills, and characteristics we value most. It is part of our cultural DNA, influencing how we get stuff done every day and how we accomplish our goals, creating a link between what we do and how we get it. We are more than a global insurance wholesaler; we are a collective force of over 2,000+ teammates across 50+ locations throughout the United States and Europe. With 25+ specialized brands and access to 200+ carriers, we seamlessly connect the diverse needs of our retail partners in property, casualty, environmental, professional, workers’ compensation, and personal lines. Together, we build trust, exceeding expectations. Our $5 billion+ premium book is a testament to our collaborative partnerships. Here, your uniqueness is celebrated, you are rewarded for your contributions, and we invest in your professional growth, offering tools, resources, and mentorship to support your career goals. You will be proud to be a part of a team that defines excellence and pushes the boundaries of what is possible.

We welcome applications from all backgrounds.