Associate, BPO Management

OppFi, Inc.; Chicago (IL); Hybrid; USD 71,000 - 107,000; Full time

Job summary

An innovative firm seeks an Associate for BPO Management, focusing on vendor relationships and performance improvement. This role offers the opportunity to work in a dynamic environment, fostering financial inclusion and exceptional customer service. Join a team that values collaboration, creativity, and continuous improvement, while enjoying a flexible remote work setting. With a commitment to employee growth and a range of benefits, this position is perfect for those looking to make a meaningful impact in the financial sector.

Benefits

401(k) Matching

Generous Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

Tuition Reimbursement

DoorDash DashPass

Figo Pet Insurance

Access to LinkedIn Learning

Fringe Lifestyle Benefits

Qualifications

• 2+ years of experience managing vendor relationships.
• Excellent written and verbal communication skills.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Cultivate and maintain relationships with BPO vendors.
• Monitor vendor performance and ensure compliance with SLAs.
• Negotiate contracts and manage vendor selection processes.

Skills

Vendor Management

Communication Skills

Organizational Skills

Problem-Solving

Excel

JIRA

Monday.com

Trello

Education

Bachelor's Degree

Tools

JIRA

Monday.com

Trello

Excel

Job description

Join to apply for the Associate, BPO Management role at OppFi

Join to apply for the Associate, BPO Management role at OppFi

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50 company and were named on Built In's 2024 Best Places to Work in Chicago.

About The Job

The Associate, BPO Management will support OppFi in the daily management of 1 or more important BPO vendors, working with Senior Leadership and Internal Stakeholders to:

What You Get To Do

• Cultivate and maintain strong relationships with BPO vendors
• Serve as the primary point of contact for BPO vendor and internal stakeholders
• Regularly communicate with vendors to proactively address issues, provide feedback and ensure alignment.
• Monitor vendor performance against SLAs (Service Level Agreements)
• Ensure compliance with contractual terms and conditions
• Implement performance improvement plans and drive continuous improvement
• Negotiate and manage contracts with BPO vendors
• Participate in the vendor selection process, evaluating potential BPO partners.
• Onboard new vendors and ensure a smooth transition
• Identifying and mitigating potential risks associated with BPO relationships
• Develop and implement vendor risk management strategies
• Work closely with internal stakeholders to understand their needs and requirements
• Ensure BPO vendors comply with relevant regulations and industry standards
• Surface relationship or compliance concerns to management based on feedback from partners
  
  
  

What You Will Bring To The Team

• 2+ years of prior work experience in managing vendor relationships
• Excellent written, verbal, and interpersonal/team-management skills to work with vendors / Ability to work with different styles at multiple levels of seniority
• Experience excelling in a remote work environment
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational skills and ability to juggle multiple priorities at one time
• Strong sense of ownership; having the ability to be proactive, inquisitive, accountable, and committed to delivering high quality results without needing constant supervision.
• The willingness to take on new tasks and broaden scope of responsibilities
• Knowledge about or experience with Excel (can maintain complex spreadsheets), JIRA, Monday.com and Trello
  
  
  

Reports to: Director of Business Operations

Job Level: Associate

Total Rewards And Benefits

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter.

Compensation Range

$71,200 - $106,800 USD

EEO Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [e-mail].

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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