Associate BIT Field Engineer - Full-time

Warner Bros. Discovery; East Point (GA); On-site; USD 30,000 - 47,000; Full time

Job summary

Skydance is seeking an Associate Broadcast & IT Support to provide timely field IT and equipment support for a fast-paced 24x7 production environment. The role requires troubleshooting broadcast and computer equipment, travel (mostly domestic, some international), and the ability to lift 50 pounds and adapt to rapidly changing field conditions.

You will work with broadcast and IT teams on installation, maintenance, and documentation, use AutoCad for system docs, and log incidents with ITSM.

Qualifications

• Experience in television, multimedia content or IT client service.
• Comfort with field production workflows and equipment.
• Familiarity with server networking and Windows/Unix.
• Ability to lift 50 lbs and work 24x7 shifts.

Responsibilities

• Operate satellite trucks and broadcast equipment in the field.
• Provide 24x7 broadcast technical support and maintenance.
• Document procedures and log incidents with ITSM.
• Coordinate with vendors and production teams.

Skills

Customer service

Communication skills

Troubleshooting

Field support

Education

Technical degree (electronics or computer engineering)

Tools

AutoCad

ITSM

MS Office

Visio

Cisco

Job description

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

• *Your New Role...**

_The Associate Broadcast & IT Support is tasked with timely and professional support in a fast_

_paced 24x7x365 field newsgathering/production environment. This position typically requires proficient IT support and some electronics skills. Travel (typically Domestic, but occasionally international) is required and the ability to physically lift and move equipment weighing 50 pounds or more may be necessary. Willingness to perform varied tasks when required on assignment to support the production. Ability to adapt to rapidly changing situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required._

_Associate Broadcast & IT Support Engineers demonstrate expertise in analyzing and solving complex technical problems and are able to work independently and autonomously in a team-based environment. Ability to manage workload and workflow for a group of peers with assistance from management is essential._

_This position will primarily provide field support but will also spend time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in field._

• *Your Role Accountabilities...**

+ Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations. This includes equipment transport, set-up, operation and breakdown and may also include truck maintenance. CNN SNG trucks are multi-path mobile production platforms thus requiring one to be well versed in the operation and maintenance of on-board systems such as cameras, switchers, routers, encoders, RF and specialized transmission gear (MIMO, COFDM, bonded cellular).

+ Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment. Coordinate technical installation with vendors and/or production teams.

+ Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.

• *Qualifications & Experiences...**

+ Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level

+ Demonstrates experience with television or multimedia production workflows

+ Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)

+ Ability to work all shifts associated with 24x7x365 production environments

+ Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments

DESIRABLE REQUIREMENTS

+ Willingness to learn WBD proprietary equipment and applications

+ Exposure to technology companies such as Sony, Harmonic, Evertz, etc.

+ Microsoft network certification or similar

+ Software programming skills (HTML, V.B., C++, scripting, etc)

+ Autocad, MS Office Suite, Visio experience

+ Familiarity with ITSM Service Management processes

REQUIRED EDUCATION

+ 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).

+ Demonstrated knowledge of computer desktop hardware/applications and data networking.

PREFERRED EDUCATION, TRAINING, LICENSING, OR CERTIFICATION:

+ Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).

• *About Skydance**

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

• *Some Important Details**

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.

• *Your New Role...**

_The Associate Broadcast & IT Support is tasked with timely and professional support in a fast_

_paced 24x7x365 field newsgathering/production environment. This position typically requires proficient IT support and some electronics skills. Travel (typically Domestic, but occasionally international) is required and the ability to physically lift and move equipment weighing 50 pounds or more may be necessary. Willingness to perform varied tasks when required on assignment to support the production. Ability to adapt to rapidly changing situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required._

_Associate Broadcast & IT Support Engineers demonstrate expertise in analyzing and solving complex technical problems and are able to work independently and autonomously in a team-based environment. Ability to manage workload and workflow for a group of peers with assistance from management is essential._

_This position will primarily provide field support but will also spend time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in field._

• *Your Role Accountabilities...**

+ Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations. This includes equipment transport, set-up, operation and breakdown and may also include truck maintenance. CNN SNG trucks are multi-path mobile production platforms thus requiring one to be well versed in the operation and maintenance of on-board systems such as cameras, switchers, routers, encoders, RF and specialized transmission gear (MIMO, COFDM, bonded cellular).

+ Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment. Coordinate technical installation with vendors and/or production teams.

+ Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.

• *Qualifications & Experiences...**

+ Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level

+ Demonstrates experience with television or multimedia production workflows

+ Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)

+ Ability to work all shifts associated with 24x7x365 production environments

+ Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments

DESIRABLE REQUIREMENTS

+ Willingness to learn WBD proprietary equipment and applications

+ Exposure to technology companies such as Sony, Harmonic, Evertz, etc.

+ Microsoft network certification or similar

+ Software programming skills (HTML, V.B., C++, scripting, etc)

+ Autocad, MS Office Suite, Visio experience

+ Familiarity with ITSM Service Management processes

REQUIRED EDUCATION

+ 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).

+ Demonstrated knowledge of computer desktop hardware/applications and data networking.

PREFERRED EDUCATION, TRAINING, LICENSING, OR CERTIFICATION:

+ Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).

• *About Skydance**

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

• *Some Important Details**

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.