Relationship Banker II - Worcester Park Ave - Spanish Speaking Preferred

TD; Worcester (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

TD Bank is seeking a Retail Banker II in Worcester, MA. The role acts as a customer liaison, offering financial expertise and consultative advice to customers about banking solutions and needs, supporting TD’s brand promise and growth objectives.

The position requires 2+ years in customer-facing roles, a high level of service, and active NMLS registration. 40-hour weeks, on-site work in Worcester, with opportunities for growth and development.

Qualifications

• HS Diploma or GED required; 2 year degree preferred.
• 2+ years of related experience working with customers and/or sales in any capacity.
• Teller experience (Preferred).
• Cross trained to take customer transactions upon hire.
• Superior Customer Service skills.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.

Responsibilities

• Acts as a subject matter expert in the Store for customers and colleagues regarding all TD products, services, policies, and procedures.
• Requires broad knowledge of the full product suite and processes; moderate complexity/risk.
• Makes product recommendations based on Customer needs and highlights features and benefits.
• Establishes and nurtures Customer relationships with product knowledge and active listening.
• Engages in Customer outreach and advisory activities to deliver TD’s human promise.
• Facilitates loan product discussions and the application intake.

Skills

Customer service

Sales

Communication

Time management

Problem solving

Education

HS Diploma or GED

2 year degree preferred

Tools

Microsoft Office

Job description

Work Location:
Worcester, Massachusetts, United States of America

Work Location:
Worcester, Massachusetts, United States of America
Hours
40
Pay Details
$23.25 - $30.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line Of Business
Personal & Commercial Banking
Job Description
The Retail Banker II is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking
• Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk
• Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral
• Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
• Evaluates issues, errors and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary
• Explains detailed and/or complicated information within the team
• Builds working relationships with customers and related teams
• Requires full proficiency gained through job related training to perform a range of activities
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products, facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
  

Education & Experience

• HS Diploma or GED required; 2 year degree preferred
• 2+ years of related experience working with customers and/or sales in any capacity
• Teller experience (Preferred)
• Cross trained to take customer transactions upon hire
• Superior Customer Service skills
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Proficient in Microsoft Office
• Ability to provide community services, including, but not limited to, Financial Education classes
• Notary License (