Associate Banker I

Republic Bank Of Chicago; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Republic Bank Of Chicago is seeking an Associate Banker I in the Retail- Oakbrook area. You will be the first sales and service contact for clients, performing teller duties and opening/servicing accounts while building relationships.

You will establish new and existing customer connections through referrals, work to meet sales targets, and uphold professional standards in a busy retail branch environment in Chicago.

Qualifications

• Extensive cash handling experience.
• Basic computer skills to operate banking software and POS systems.
• Extensive contact with the public necessitating a professional appearance and communication.
• Ability to read and write well enough to communicate clearly in writing and verbally.
• Knowledge of banking policies, procedures and regulations.
• Ability to take initiative and exercise sound judgment in decision-making.
• Ability to work in a team environment and collaborate with colleagues.
• Demonstrated sales initiative to cross-sell bank products and services.
• Flexibility in scheduling to cover branch hours and shifts.

Responsibilities

• Perform daily branch responsibilities including account transactions, maintenance, customer correspondence, balancing, and cash handling.
• Cross-sell bank products and services to customers as per branch goals.
• Maintain balancing records and correct outages with guidance as needed.
• Provide superior customer service to internal and external customers and escalate issues when necessary.
• Follow branch policies, procedures, regulations, and confidentiality requirements.
• Address customer problems with professionalism and escalate complex issues as needed.
• Communicate openly with branch team members and participate in promotions and events.
• Represent the bank in the community and maintain a professional image.
• Perform other duties as assigned.

Skills

Cash handling

Computer skills

Public interaction

Reading & writing

Banking regulations

Judgment

Teamwork

Sales initiative

Scheduling flexibility

Job description

TITLE: Associate Banker I STATUS: Non-Exempt

DEPARTMENT: Retail- Oakbrook

• Perform daily branch responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
• May perform duties to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.
• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Consistently meet or exceed sales goals as set by Branch Management by effectively and efficiently cross-selling bank products and services to both current and potential customers.
• Deliver superior customer service with both internal and external customers and escape issues to management when necessary.
• Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
• Address customer problems with professionalism and sound judgment. Escalate more complex problems or concerns as needed.
• Maintain open and honest communication with Branch team members.
• Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing the Branch as needed.
• Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
• Provide support to new and less experienced Associate Bankers, answering questions and finding solutions to customer issues that require more experience.
• Actively participate in all bank promotional events and product/service initiatives in order to support bank sales and service goals.
• Represent the bank in the community in a professional manner.
• Follow all Branch standards including maintaining a well organized and prepared work environment.
• Perform other duties as assigned.

TITLE: Associate Banker I STATUS: Non-Exempt

MANAGER: Market Manager

DEPARTMENT: Retail- Oakbrook

GENERAL FUNCTION

Serve as a proactive member of the Retail Branch team by being both an initial sales and service contact for new and existing clients while also servicing and profiling clients at the teller window to create a positive client experience. The Associate Banker I will have a high level of teller skills and a working level of the banker platform system, able to service existing accounts and open new account relationships. The Associate Banker I will establish new and existing customer account relationships through sales and referrals of retail, commercial, investments, and other lines of business products and services.

Essential Duties And Responsibilities

• Perform daily branch responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
• May perform duties to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.
• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Consistently meet or exceed sales goals as set by Branch Management by effectively and efficiently cross-selling bank products and services to both current and potential customers.
• Deliver superior customer service with both internal and external customers and escape issues to management when necessary.
• Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
• Address customer problems with professionalism and sound judgment. Escalate more complex problems or concerns as needed.
• Maintain open and honest communication with Branch team members.
• Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing the Branch as needed.
• Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
• Provide support to new and less experienced Associate Bankers, answering questions and finding solutions to customer issues that require more experience.
• Actively participate in all bank promotional events and product/service initiatives in order to support bank sales and service goals.
• Represent the bank in the community in a professional manner.
• Follow all Branch standards including maintaining a well organized and prepared work environment.
• Perform other duties as assigned.

Minimum Knowledge, Skills And Abilities Required

• Extensive cash handling; this requires the ability to perform basic math functions.
• Basic computer skills.
• Extensive contact with the public, necessating the ability to present and maintain a professional image at all times.
• Ability to properly read and write well enough to communicate in both oral and written form.
• Knowledge of banking policies, procedures and regulations in order to perform duties with minimal supervision.
• Ability to take initiative and utilize sound judgment in decision-making and problem solving.
• Ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Ability to demonstrate a sales initiative.
• Flexibility in scheduling.