Associate Banker, 30 Hours, Downtown West Area - Multiple locations

Fairygodboss; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase in New York is seeking an Associate Banker to represent our brand with hospitality, helping clients feel welcomed, valued, and understood as they work toward their financial goals.

You will greet clients, service and open accounts, educate on day‑to‑day transactions and digital tools like the Chase Mobile App and Chase.com, and partner with branch teammates to deliver trusted, seamless service.

Qualifications

• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail.
• Ability to work with others to deliver seamless service.
• Ability to learn products, services, and procedures quickly.

Responsibilities

• Create a welcoming environment and greet clients entering the branch.
• Exceed client expectations by servicing accounts and opening new accounts.
• Educate clients on day-to-day transactions and digital tools like Chase Mobile App and Chase.com.
• Build meaningful relationships by listening and cross-selling solutions.
• Perform branch operations and manage cash devices following policies.

Skills

Client-first service

Relationship building

Clear communication

Problem solving

Team collaboration

Product knowledge

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.