Associate Banker, 30 Hours, Webster Groves, MO - Webster Groves Branch

Fairygodboss; Webster Groves (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, hospitality-driven service and help clients achieve their financial goals. You will greet clients, manage lobby flow, and support account opening while adhering to policies and regulatory requirements.

You will build trusted client relationships by listening actively, educating on products, and leveraging digital tools such as the Chase Mobile App and ATMs. Team collaboration ensures a seamless, high‑quality client experience.

Qualifications

• Ability to put clients first and deliver attentive service.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with care and accuracy.
• Ability to collaborate with team to provide seamless service.
• Ability to quickly learn banking products and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed client expectations by servicing accounts and opening new ones per policy.
• Educate clients on day-to-day banking and digital tools like Chase Mobile App and Chase.com.
• Build meaningful client relationships through active listening and solutions sharing.
• Perform branch operations and handle cash devices in accordance with bank policies.

Skills

Customer service

Relationship building

Communication

Empathy

Teamwork

Attention to detail

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.