Associate Banker, 30 Hours, Bronx East Area - Multiple locations

Fairygodboss; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Chase in New York is seeking an Associate Banker to deliver welcoming service, explain banking solutions, and support clients in achieving financial goals. You will represent our brand with hospitality and leverage digital tools to enhance the client experience.

The role focuses on building trusted relationships, opening accounts, guiding customers through mobile banking, and coordinating with team members to meet branch targets while complying with policies.

Qualifications

• Ability to put clients first and deliver attentive, friendly service.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to work with the team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow with a tablet.
• Exceed expectations by servicing accounts, opening new accounts, and ensuring compliance with policies and regulatory requirements.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge with clients and team members.
• Perform branch operations, including cash handling, while adhering to bank procedures.

Skills

Client service excellence

Relationship building

Effective communication

Problem solving

Team collaboration

Learning new products

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.