Associate Banker

East West Bank; Irvine (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

East West Bank is seeking an Associate Banker in Irvine to help customers with daily financial needs and to connect them with Wealth Management, Mortgage, and Commercial teams for specialized needs.

You will educate clients on digital banking, cross-sell products, and maintain strong relationships with customers while delivering a high-touch experience. The role emphasizes accuracy, compliance, and adaptability in a fast-paced banking environment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year teller/new account experience in a banking institution preferred.
• Proficiency with Word and Excel and ability to learn banking products quickly.

Responsibilities

• Demonstrate strong customer service; assist customers with deposits, withdrawals, transfers, and payments.
• Document large deposits and ensure accurate processing.
• Identify and escalate potential fraudulent activity to protect the bank.
• Ensure transactions comply with policies, procedures, and regulatory requirements.
• Maintain and grow relationships with existing customers; cultivate new ones.
• Cross-sell bank products such as depository, wealth management, and mortgage services.
• Educate clients on using digital banking platforms and self-service portals.
• Assist customers with online/mobile banking and related tech.
• Adapt to new processes and technology platforms quickly; perform other duties as assigned.

Skills

Customer service

Cash handling

Teller / new account experience

Product learning

Attention to detail

Time management

Weekend flexibility

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Job description

Overview

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries such as real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand associates’ potential for career advancement.

Being the next generation Associate Banker at East West Bank means you are part of a world‑class team that focuses on delivering a high quality, high‑touch, and high‑tech relationship banking experience across all customer touchpoints.

As an Associate Banker, you will play a key role in helping customers with their day‑to‑day financial needs, recommending the right product that fits the customer’s need, connecting customers to Subject Matter Experts in Wealth Management, Mortgage, and Commercial teams for their specialized financial needs, and introducing the bank’s latest technology products to meet our customers’ expanding needs.

Responsibilities

• Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
• Document large deposits over Currency Transaction Reports.
• Identify fraudulent activity to prevent potential loss to the bank.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
• Maintain strong relationships with existing customers and cultivate new customer relationships.
• Cross‑sell and refer bank products such as depository products, wealth management, and mortgage that fit customers’ needs.
• Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience.
• Be confident in educating clients on conducting banking transactions online, via mobile app and self‑service portals.
• Demonstrate the ability to learn and adapt to new processes and technology platforms quickly.
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required; bachelor’s degree highly preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year of previous teller/new account experience in a banking institution preferred.
• Ability to learn products, services, and procedures quickly and accurately.
• Excellent customer service skills.
• Strong attention to detail and time management skills.
• Proficiency in Microsoft Word and Excel.
• Flexibility to work on weekends when needed.

Compensation

The base pay range for this position is USD $20.00/Hr. – USD $21.50/Hr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.