Associate Banker

East West Bank; Boston (MA); On-site; USD 63,038,976 - 67,337,088; Full time

Job summary

East West Bank is seeking an Associate Banker to deliver high-touch relationship banking across customer touchpoints. You will help customers with daily financial needs, connect them to Wealth, Mortgage, and Commercial experts, and introduce the bank’s latest digital products.

The role emphasizes strong service, product recommendations, and guidance in using online and mobile banking platforms, with opportunities for growth. Requires weekend availability and concise product knowledge.

Qualifications

• High school diploma or GED required; Bachelor’s degree highly preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year of teller/new account experience in a banking institution preferred.
• Ability to learn products, services, and procedures quickly and accurately.
• Excellent customer service skills.
• Strong attention to detail and time management skills.
• Proficiency in Microsoft Word and Excel.
• Flexibility to work on weekends when needed.

Responsibilities

• Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
• Document large deposits over Currency Transaction Reports.
• Identify fraudulent activity to prevent potential loss to the bank.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
• Maintain strong relationships with existing customers and cultivate new customer relationships.
• Cross sell and refer bank products such as depository products, wealth management, mortgage that fit customers’ needs.
• Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience.
• Education clients on conducting banking transactions online, via mobile app and self-service portals.
• Demonstrate the ability to learn and adapt to new processes and technology platforms quickly.
• May perform other duties as assigned.

Skills

Customer service

Attention to detail

Time management

Adaptability

Digital banking knowledge

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As an Associate Banker, you will play a key role in

• helping customers with their day-to-day financial needs


• recommend the right product that fit customer’s need


• connecting customers to Subject Matter Experts in Wealth Management, Mortgage and Commercial teams for their specialized financial needs


• introducing the bank’s latest technology products to meet our customers’ expanding needs

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities

• Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange


• Document large deposit over Currency Transaction Reports


• Identify fraudulent activity to prevent potential loss to the bank


• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements


• Maintain strong relationships with existing customers and cultivate new customer relationships


• Cross sell and refer bank products such as (depository products, wealth management, mortgage) that fit customers’ needs


• Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience


• Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals


• Demonstrate the ability to learn and adapt to new processes and technology platforms quickly


• May perform other duties as assigned

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree highly preferred


• 1 year of recent customer service and cash handling experience


• 1 year of previous teller / new account experience in a banking institution preferred


• Ability to learn products, services, and procedures quickly and accurately


• Excellent customer service skills


• Strong attention to details and time management skills


• Proficiency in Microsoft Word and Excel


• Flexibility to work on weekends when needed

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $22.00/Hr. - USD $23.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.