Associate Auction Coordinator (Chicago, IL)

Colonial Group; Chicago (IL); Hybride; USD 28 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

401k plan

Regular training opportunities

Employee recognition program

Referral program

Travel pay policy

Résumé du poste

Auction.com is seeking an Associate Auction Coordinator to support the online judicial foreclosure sale process. You will handle administrative tasks, maintain records, perform quality checks, and assist customers and internal teams in a hybrid, part-time schedule.

Responsibilities include document review, data entry, report generation, and professional communication via phone and email. Training is provided with competitive pay and growth opportunities.

Qualifications

• Highly detail-oriented with a focus on accuracy and quality.
• Strong ability to proof and QC documents with minimal errors.
• Excellent time management and organizational skills.
• Reliable, consistent and accountable in a fast-paced environment.
• Enjoys customer service and helping people.
• Tech-savvy with strong troubleshooting skills.
• Proficient in Microsoft Office applications.
• Able to follow processes and maintain consistency across work.

Responsabilités

• Perform administrative and clerical tasks to support daily office operations.
• Review, proof, and QC documents for accuracy, completeness, and compliance.
• Maintain and organize filing systems (digital and/or physical).
• Assist in creating and formatting documents in Word and Excel.
• Handle email communications professionally and efficiently.
• Answer and manage incoming calls, directing inquiries as appropriate.
• Ensure data is entered accurately across systems and documents.
• Support report generation and tracking.

Connaissances

Attention to detail

Customer service

Communication skills

Time management

Formation

High School diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Salesforce

Description du poste

Position Summary

Support the execution of Auction.com’s online judicial foreclosure sale process by working behind the scenes to ensure all administrative tasks, documentation, and system workflows are completed with accuracy and efficiency. In this role, you will contribute to the successful completion of online auctions by maintaining organized records, performing quality checks, and assisting with customers and internal communications.

You will play a key part in ensuring a seamless customer experience by supporting the processes that drive transactions from start to finish, including educating buyers on how to navigate and participate in the online auction process.

This position will operate under the guidance of a Lead Coordinator, who supports day-to-day workflow coordination and ensures consistency in processes and quality standards.

Training hourly pay is $20.00, increasing incrementally after the successful completion of positional training and with development of skills, proficiency, and responsibilities ranging from $20.00 - $30.00.

The Schedule

As an Associate Auction Coordinator, Work schedules are assigned based on business needs, requiring flexibility and adaptability in a part-time, hybrid work environment. This role includes a combination of administrative responsibilities, ongoing training, and process-driven tasks focused on supporting the online foreclosure sale workflow.

Employees can expect to work between 15–30 hours per week, with a typical workday ranging from 4–8 hours, depending on workload and operational needs. The position follows a hybrid schedule, with a mix of 2–3 days working from home and 2 - 3 days in the office.

While hours and schedules may fluctuate, team members are expected to manage responsibilities efficiently, meet deadlines, and maintain consistent communication. Ongoing training and resources will be provided to support skill development and ensure success in the role.

Responsibilities/Duties

• Perform administrative and clerical tasks to support daily office operations
• Review, proof, and QC (quality check) documents for accuracy, completeness, and compliance
• Maintain and organize filing systems (digital and/or physical)
• Assist in creating and formatting documents in Microsoft Word and Excel
• Handle email communications professionally and efficiently
• Answer and manage incoming phone calls, directing or resolving inquiries as appropriate
• Ensure data is entered accurately across systems and documents
• Assist with report generation and tracking
• Support internal workflows and ensure tasks are completed on time
• Collaborate with team members to cross-check work and maintain high standards
• Participate in training sessions and team meetings as needed
• Provide professional and courteous client-facing communication via phone and email
• Serve as a point of contact for customer inquiries, updates, and follow-ups
• Effectively communicate information clearly, accurately, and in a timely manner
• Maintain a high level of professionalism in all interactions
• Build trust with customers through responsiveness, clarity, and attention to detail

The Ideal Candidate

• Extremely detail-oriented with a strong focus on accuracy and quality
• Able to perform quality control (QC) on documents with minimal errors
• Highly organized with strong time management skills
• Reliable, consistent, and accountable
• Enjoys working in customer service and specifically enjoys interacting with and helping people.
• Is tech-savvy and has excellent technical troubleshooting skills.
• Is proficient in Microsoft Office.
• Has excellent listening, verbal and written communication skills.
• Has great adaptability and quickly grasps new concepts.
• Achieves high performance while managing several assignments.
• Thrives in dynamic environments and can think quickly on their feet.
• Works well independently and as a team while continuously maintaining a team mindset.
• Is patient, clear and concise when talking to customers.
• Is open to feedback and coaching.
• Has a high school diploma or equivalent as a minimum level of education.
• Prior auction experience is appreciated but not required.

Technical Skills

• Proficiency in:
  • Microsoft Word (required)
  • Microsoft Excel (required)
• Working knowledge of:
  • Salesforce or CRM systems (preferred; training provided)
• Comfortable learning new internal systems and tools

Additional Qualifications

• Experience in administrative, clerical, or office support roles preferred
• Experience handling high-volume emails, phone calls, or document processing is a plus
• Strong ability to follow processes and ensure consistency across work
• Demonstrates professionalism in all communications
• Comfortable communicating with both internal and external clients

What’s In It For You

Competitive pay, professional experience for your resume, a unique working environment ,regular training opportunities for professional growth and development, employee recognition program, employee referral program, and eligibility to participate in the Auction.com 401k program. We also offer a competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable.

Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.

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*Specificcompensation for therole may vary depending on several factors, including but not limited to a candidate’s qualifications, skills, competencies, experience, and location.Auction.com offers a competitive total compensation package in addition to base salary or wage, such as a 401k match, annual incentive program, healthcare coverage, and a broad range of other benefits for eligible roles.Learn more at https://www.auction.com/lp/careers/