Associate AR (Accounts Receivable) Representative - Hybrid (Mon-Thurs On-Site)

Conexess Group; Ann Arbor (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

Conexess Group is seeking an Associate AR Representative – Collections in Ann Arbor, MI to manage accounts receivable activities for assigned regions. You will monitor outstanding debts, process payments, and resolve billing inquiries while maintaining accurate records.

Focus areas include preparing collection reports, negotiating payment plans, and coordinating with franchise teams to ensure timely recoveries.

Qualifications

• Advanced Excel skills required.
• Experience in collections and accounts receivable.
• Strong communication with franchisees and leadership.
• Bachelor's degree in Accounting/Finance or equivalent work experience.
• Proficient with spreadsheets and word processing.
• Self-motivated and able to work independently.

Responsibilities

• Identify and track outstanding debts for assigned region.
• Collect receivables and resolve payment discrepancies.
• Prepare reports on collection activities and progress.
• Negotiate payment plans and update due dates in reports.

Skills

Advanced Excel

Collections experience

Communication skills

Accounts receivable experience

Independent / Self-motivated

Education

Bachelor's Degree in Accounting/Finance

Tools

PeopleSoft

Job description

Associate AR Representative - Collections

GENERAL RESPONSIBILITIES

(50%) Identify and Track Outstanding Debts

• Continuously monitor accounts for respectively assigned region/area in addition to providing designated backup support
• Collect receivables (Royalty/Advertising, Franchise Fees, Technology, Food) for respectively assigned region/area in addition to providing designated backup support
• Address and resolve billing discrepancies and customer inquiries related to payments
• Keep timely and accurate records of collection activities including contacts, payment arrangements and resolutions
• Process refunds for incentives and other related credits accurately and efficiently
• Ensure all collection activities comply with our policies and procedures
• Identify any bad debt and prepare supporting documentation for any write off approval as applicable
• Monitor accounts on COD, send out totals and confirm payments received
• Prepare clearance letters for store transfer between franchisees

(25%) Prepare reports on Collection Activities and Progress

• Partner with the respective Franchise Business Consultants on any opportunities that arise to ensure solid collection approaches
• Prepare region/area reports and statements, when needed
• Prepare notes on past dues for weekly and periodic past due reporting

(15%) Partner with Region to prepare Payment Plans for Past Due Accounts

• Negotiate and maintain payment arrangements when needed and ensure timely payment. Obtain approvals from Franchise Operations if applicable
• Make sure all due dates are updated to reflect accordingly on the receivable reports.
• Maintain clear and professional communication with the customers and internal teams
• Timely identify profit sharing and earned rebate holds required

(10%) Other

• Process Credit Card Payments
• Other tasks as assigned

MINIMUM QUALIFICATIONS

• Must have advanced knowledge of excel. The team works heavily in it.
• Must have collections experience.
• Needs to have good communication skills (speaking with franchisees and high level leadership).
• Bachelors Degree in Accounting/Finance or applicable work experience
• Practical experience with computer applications for spreadsheets and word processing
• Strong verbal, written, & organizational skills and attention to detail
• Experience in accounts receivable and computer systems preferred
• Self motivated and able to work independently
• Peoplesoft experience is preferred but in no way required