Associate Application Analyst - BH Business Systems

ignoredontpost; King of Prussia (PA); On-site; USD 48,000 - 70,000; Full time

Job summary

Universal Health Services, Inc. is seeking an Associate Application Analyst – BH Business Systems in King of Prussia, PA. The role involves working with facility users, vendors, and corporate staff to address information needs through IS technologies and business practices.

You will train users, provide on-site support for implementations, participate in user groups, and monitor issues. The position requires an associate degree and offers growth in a large healthcare organization.

Qualifications

• Associate degree or higher in business, technology, or HIM.
• 1 year IT experience preferred but not required.
• Strong communication and documentation skills.

Responsibilities

• Provide on-site or remote training to users of business applications and assist trainers in the field.
• Offer on-site support for implementation projects, including managing task lists and implementation plans.
• Participate in user groups and project teams; schedule and document meetings and follow-up actions.
• Respond to user tickets and training requests; monitor usage and follow-ups.
• Create reports, graphs, pivot charts, and other tools to aid management decisions within applications.
• Create and update user documentation outlining procedures and standards.
• Troubleshoot system and application issues, including hardware and software as needed; track maintenance/enhancement progress.
• Maintain clear communication with users, managers, corporate directors, and vendors about initiatives and progress.
• Maintain software dictionary tables and definitions for applications.
• Provide on-call assistance after hours as needed.

Skills

Training delivery

Interpersonal communication

Documentation skills

Customer service mindset

Independent work

Education

Associate degree in Business/Technology/HIM

Job description

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com

The Corporate Information Services department is seeking a dynamic and talented Associate Application Analyst - BH Business Systems.

The Associate Application Analyst – BH Business Systems works with facility users, vendors, and corporate staff to address business information requirements and solve related problems through the implementation and support of IS technologies and business practices. Participates in on-site or online training, implementations, user advisory meetings and task forces. Assists with the implementation of software enhancements and modifications. Troubleshoots and resolves ongoing issues within the business applications and environments.

Key responsibilities include:

• Working with experienced staff, provides direct training to users in business applications, as well as supports trainers in the field.
• Provides on-site support for the implementation of the business applications, including project task lists and implementation plans.
• Participates in user groups and project teams, convenes conference calls and meetings, and maintains minutes and follow-up logs.
• Provides support and monitors assigned facilities; responds to user based questions, tickets and training requests; and follows-up based on variations in usage.
• Creates management tools within the applications through reports, graphs, pivot charts and other mechanisms to assist in decision making.
• Creates and updates user documents to outline procedures and standards within applications.
• Troubleshoots system and application problems, including hardware and software issues as needed. Monitors the resolution of maintenance and enhancement issues assigned by the UHS Customer Support Center.
• Provides ongoing communication with users, managers, corporate directors and vendors to assure support and continual understanding of current initiatives and progress within the business applications.
• Maintains software dictionary tables and definitions for applications.
• Provides on-call assistance as requested, for after-hours issues and support needs.

Qualifications

Position Requirements:

• This position requires an Associate’s degree in a Business, Technology or HIM related field. No working experience is required, up to one year of experience would enhance the skills and abilities necessary to perform this job.
• 1 year experience working in an Information Technology environment is preferred but not required, with hands-on computer experience. Experience working in a health care environment is a plus.
• Proficient with word processing, spreadsheet, and email software applications.
• A quick learner of software and information technology, and motivated to learn new applications and business operations.
• Demonstrates excellent interpersonal communication skills and documentation skills, among facility customers and team members.
• Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards.
• Self-disciplined, able to work independently, but also able to take direction when necessary.
• Self-motivated to identify and resolve issues, and in advancing personal knowledge.
• Very organized and detail-oriented.
• Flexible with time.

Training

Prior training experience, with proven ability to effectively teach trainees at varying skill levels. Experience with training software applications, preferred.

Travel Requirements

5 – 50% domestic US travel (depending on projects and Go Lives).

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.