Application Analyst II - BH Clinical Systems

Universal Health Services, Inc.; San Antonio (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Growth opportunities

401k with match

Health plan

Paid time off

Job summary

Universal Health Services, Inc. seeks an Application Analyst II-BH Clinical Systems to support Cerner-based clinical applications across behavioral health facilities.

You will collaborate with clinicians, IS staff and vendors to tailor system specs, assist with implementations, and provide ongoing education and issue resolution. The role requires experience with Cerner, clinical workflows, and patient care support, including travel up to 40% across regional facilities.

Qualifications

• Two years of college coursework towards a Bachelor’s or an Associate’s degree required.
• 3-5 years of related experience required.
• Cerner experience required within behavioral health clinical workflows.
• Experience with patient care settings and Microsoft Office.
• Ability to collaborate with clinicians to refine software specs and workflows.

Responsibilities

• Provide ongoing support and management of clinical applications.
• Meet with users, vendors and IS staff to develop/modify system specifications.
• Assist with application implementations and documentation.
• Conduct system testing and documentation for the full lifecycle.
• Perform quality assurance on application functionality.
• Research and resolve implementation-related tickets and changes.

Skills

Cerner

Clinical workflow

Patient care

Microsoft Office

IT troubleshooting

Communication skills

Mentoring/leadership

Team collaboration

Education

Associate's degree or Bachelor's coursework

Bachelor’s degree coursework

Tools

Cerner

Job description

Responsibilities

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com

The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II-BH Clinical Systems.

The Application Analyst II-BH Clinical Systems acts as a clinical liaison between the Corporate IS Department and the BH facility. Perform duties associated with implementation, training, support, and maintenance for all aspects of the clinical information system. Duties also include performing basic computer and computer peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.

Key responsibilities include:

• Provides on-going support and management of clinical applications
• Regularly meets with users, vendors, and IS staff to develop/modify system specifications.
• Supports the implementations of applications and prepares the appropriate documentation.
• Performs system testing and documentation for all phases of the application development life cycle.
• Performs Q/A on application functionality.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Adheres to appropriate UHS Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Assists with the training of users in operating procedures for application.
• Coordinates project team member activities to achieve common objectives.
• Working in conjunction with a project manager, monitors project plans. Tracks project status, issues and progress.
• Researches and resolves Customer Support Center Tickets including major application upgrades.
• Adheres to UHS Service Level and Change Management Policies.
• Provides on-call support as scheduled.
• Establishes and maintains regular communications with user community.
• Maintains Service Excellence principles.
• Prepares and submits status reports to supervisor as required.
• Keeps management well informed of activities, needs, problems.
• Performs other tasks as required by management.

Qualifications

Position Requirements:

• 2 years of completed college coursework towards a Bachelor’s degree or an Associate’s degree is required.
• 3-5 years of related experience is required.
• Understanding of clinical workflow and operational processes within a behavioral health facility including but not limited to nurse unit/dept, therapies, and intake. Previous Cerner experience is required.
• Minimum two years direct patient care experience preferred. Basic computer skills and Microsoft Office experience required.
• Advanced working knowledge of clinical information systems (Cerner) preferred.
• Mentoring/leadership experience. Ability to collaborate with clinicians to discern software specifications, hardware requirements, and process improvement workflows.
• Must be comfortable and confident interacting with physicians and clinicians at all levels.
• Additional skills desired for the position include general IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.)
• Excellent verbal and written communication skills.

License or Registration Requirements: Hospital or Healthcare facility experience preferred. Clinical and Application Knowledge preferred.

Travel Requirements: Up to 40% regional travel (depending on projects).

Benefits

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.