Associate Analyst, IT Support

Suna Solutions; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

We are seeking an Associate Analyst, IT Support to join our onsite IT team in San Diego. This is a 6-month assignment with potential extension, Monday–Friday, roughly 7:30 AM–4:30 PM PST.

You will deploy, receive, ship, and reclaim computers and other technology equipment while providing walk-up and general IT support to employees. The role emphasizes hands-on IT equipment management, customer service, and collaboration with the IT team on projects.

Qualifications

• 1+ year experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Hands-on experience with computers and IT equipment.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Deploy and support IT hardware for new employees.
• Receive, process, and reclaim IT equipment from departing employees.
• Package and ship IT equipment to locations across the organization.
• Provide onsite walk-up and general IT support.
• Troubleshoot Windows and macOS-related hardware and software issues.
• Triage and prioritize support requests while delivering excellent customer service.
• Maintain accurate handling and processing of IT equipment.
• Support day-to-day onsite IT operations.
• Collaborate with IT team members on projects and operational activities.
• Perform additional IT support responsibilities as needed.

Skills

Customer service

Windows/macOS support

Onsite IT hardware

Communication skills

Problem solving

Job description

Duration: 6 Months, with possible extension

Schedule: Monday–Friday, approximately 7:30 AM–4:30 PM PST

Interview: One video interview, approximately 45 minutes

About the Role

We are seeking an Associate Analyst, IT Support to join our onsite IT team in San Diego. This is an excellent opportunity for someone who enjoys helping people, solving technical problems, and working hands-on with IT hardware.

The role is primarily focused on IT equipment management and onsite user support, including deploying, receiving, shipping, and reclaiming computers and other technology equipment. You will also provide walk-up and general technical support to employees.

Key Responsibilities

• Deploy and support IT hardware for new employees.
• Receive, process, and reclaim IT equipment from departing employees.
• Package and ship IT equipment to locations across the organization.
• Provide onsite walk-up and general IT support.
• Troubleshoot Windows and macOS-related hardware and software issues.
• Triage and prioritize support requests while delivering excellent customer service.
• Maintain accurate handling and processing of IT equipment.
• Support day-to-day onsite IT operations.
• Collaborate with IT team members on projects and operational activities.
• Perform additional IT support responsibilities as needed.

What We're Looking For

• At least 1 year of experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Hands‑on experience with computers and IT equipment.
• Strong troubleshooting and critical‑thinking abilities.
• Comfortable working in an onsite, hands‑on IT environment.
• Ability to explain technical information clearly to non‑technical users.
• Patient, professional, and positive approach to customer support.
• Comfortable performing equipment handling, shipping, and other operational tasks.
• Strong willingness to learn and adapt to new technologies.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.