ASSOCIATE ANALYST

Aultman Health System; Canton (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Aultman Health System seeks an Associate Application Analyst to implement and support hospital information systems. You will configure, test, train, maintain and troubleshoot clinical software, collaborating with clinicians and IT staff. The role emphasizes HIPAA compliance, data workflows in cardiology systems, and documentation of procedures.

Travel to on-site locations may be required, with some remote work available. Strong troubleshooting, communication and organization are essential.

Qualifications

• Associate degree or higher preferred, but not required.
• Experience with information technology applications in a healthcare setting.
• Proficiency with Microsoft Office Suite.
• Understanding of HIPAA regulations and confidentiality.

Responsibilities

• Assist with configuration, testing, training, maintenance and troubleshooting of hospital information systems.
• Collaborate with end users to implement applications and document procedures.
• Ensure system configuration complies with organizational goals and HIPAA regulatory mandates.
• Stay current on system upgrade needs and hospital purchased software.
• Support cardiology clinical systems including imaging, reporting, interfaces, modalities, and data workflows.

Skills

Communication

Customer service

Analytical skills

Time management

On-call duties

Education

Associate degree or higher preferred

Experience in healthcare IT

Tools

Microsoft Office

Job description

Associate Application Analysts are responsible for the application and integration of information technology in the healthcare setting. The Application Analyst will work collaboratively with end users of information technology for the configuration, testing, training, maintenance & troubleshooting of hospital information systems. Analysts must have advanced knowledge of hospital purchased software & stay current on system upgrade needs. Participates in application implementation and procedure documentation. Ensure that system configuration meets organizational goals and external regulatory mandates (ex. HIPAA).

Department Summary

The ideal candidate will have experience supporting cardiology clinical systems, including imaging, reporting, interfaces, modalities, and data workflows, along with a strong understanding of cardiology department workflows across the cath lab, echocardiography, and vascular services. Preferred qualifications include strong troubleshooting and application configuration skills, experience supporting clinicians and physicians, and the ability to collaborate effectively with Informatics, Information Technology, Clinical Engineering, and external vendors.

Qualifications

• Associate clinical degree or higher preferred, but not required.
• Prior experience with information technology applications in a healthcare setting.
• Experience with Microsoft Office suite including but not limited to email, word processing, spread sheets, power point & other necessary computer skills to fulfill job requirements.
• Understanding of the need for discretion with all confidential & EPHI (Electronic Protected Health Information), as well as HIPAA regulations.

Department Qualifications

Skills

• Self-motivated professional with excellent communication & customer service skills.
• Work well independently or as a member of a collaborative team.
• Demonstrate effective analytical, problem-solving & time management skills.
• Strong ability to prioritize & multi-task in a fast-paced, dynamic work environment.
• Shares on-call duties with Team Colleagues.

Department Skills

• Implement applications, recommend innovative tools & workflows to assist clinicians with the management of data in patient care & the provision of health care.
• Perform system upgrades & provide system maintenance when required.
• Interpret, modify, analyze & design clinical systems, data & information.
• Work with team colleagues to implement resolutions to system related issues to minimize operational impact.
• Reviews, evaluates, and implements requests from user departments.
• Assist with system customization including development of alerts/hard stops, data integration, order generation, automation of documentation & enforcement of adherence to workflows.
• Crosstrain with other system applications, as needed, to provide team coverage.
• Serve as a resource person for daily operational issues, the diagnosis of application errors & troubleshooting within the electronic health record.
• Act as liaison between clinical colleagues, vendors & other IT departments to solve system problems.
• Maintain high level of interaction with clinical departments to evaluate current EMR functionality & develop future applications by building consensus & using efficient decision‑making processes.
• Assist with the configuration & setup of new users within the clinical systems as they relate to the EHR.

Working Conditions

• Primarily dayshift with off-shift coverage, as assigned.
• Primarily work from home.
• Willingness & ability to travel to work on site, as assigned (ex. Main Campus, Woodlawn, AMG office).
• Scheduled on-call rotation.

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.