Associate Advanced, Product Operations

FIS Management Services LLC; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Overtime opportunities

Job summary

FIS in San Antonio, TX is seeking an Associate Advanced, Production Operations to support daily card production operations, ensuring safety, efficiency, and quality. The role blends hands-on production with leadership support, including training, testing, and process documentation.

You'll lead as a resource for associates, help maintain schedules, monitor workflows, and drive continuous improvement to meet production goals while complying with regulatory standards.

Qualifications

• High school diploma or GED required.
• Experience in production/operations environment.
• Strong problem-solving and attention to detail.
• Effective communication and teamwork.
• Ability to lift and move materials and work 12-hour shifts.
• Willingness to work overtime as needed.

Responsibilities

• Operate production equipment (inserters, printers, sorters) to meet daily targets.
• Lead resource for associates during daily operations.
• Onboard, train, and coach team members on procedures and quality standards.
• Conduct testing/validation for processes and equipment enhancements.
• Create and maintain operational documentation and work instructions.
• Monitor workflows and pursue efficiency improvements.
• Troubleshoot routine equipment issues to minimize downtime.
• Ensure compliance with safety, quality requirements.
• Communicate production results and risks to leadership.
• Perform repetitive tasks with accuracy and quality.

Skills

Problem-solving

Communication

Adaptability

Team collaboration

Safety awareness

Production experience

Troubleshooting

Education

High school diploma or GED

Job description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As an Associate Advanced, Production Operations, you will play a key role in supporting daily card production operations while serving as a trusted resource for associates and shift leadership. You will help ensure production activities are executed safely, efficiently, and in accordance with quality standards and operational procedures. This role combines hands-on production responsibilities with leadership support activities including training, testing, process documentation, and continuous improvement initiatives. Success is measured by operational excellence, team readiness, quality outcomes, and the achievement of production goals.

Schedule(s): Sunday through Tuesday Wednesday through Friday from 7:00 p.m. to 7:30 a.m.

What You Will Be Doing

• Operate production equipment, inserters, printers, sorters, and related production systems to meet daily output targets.
• Support shift management by serving as a lead resource for production associates during daily operations.
• Assist with onboarding, training, and coaching team members on equipment, procedures, and quality standards.
• Conduct testing and validation activities for processes, materials, and equipment enhancements.
• Create, maintain, and update operational documentation, work instructions, and process guides.
• Monitor production workflows and identify opportunities to improve efficiency, accuracy, and throughput.
• Troubleshoot routine equipment and process issues to minimize downtime and maintain production schedules.
• Ensure compliance with operational, quality, security, and safety requirements in a regulated production environment.
• Track production results and communicate operational concerns, risks, and improvement opportunities to leadership.
• Perform repetitive tasks with accuracy and consistency while maintaining high quality standards and meeting deadlines.

Required Qualifications

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience working in a production, manufacturing, operations, or processing environment.
• Effective problem-solving and troubleshooting skills with attention to detail.
• Strong verbal and written communication skills, including documentation of procedures and processes.
• Ability to adapt to changing priorities, work independently, and collaborate across teams.
• Ability to lift, move, and handle production materials and perform repetitive tasks as required.
• Ability to work 12-hour shifts and overtime as needed to support business requirements.

Preferred Qualifications

• Experience supporting production leadership or acting as a lead associate within a manufacturing or operations environment.
• Knowledge of continuous improvement methodologies and process optimization practices.
• Experience creating work instructions, standard operating procedures, or training materials.
• Familiarity with production performance metrics and reporting tools.
• Experience working in a highly regulated, quality-driven production environment.

What We Offer you

At FIS, you can grow your career as far as you want to take it.

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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