Associate Account Manager, Revenue Retention

JFrog Ltd; Atlanta (GA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Equity RSU

Hybrid work

Competitive salary

Comprehensive benefits

Job summary

JFrog Ltd in Atlanta is seeking a Customer Retention Associate Account Manager to drive the renewals lifecycle across a global portfolio. You will architect accurate quotes, collaborate with Finance, Legal and Deal Desk, and maximize customer retention by managing end-to-end renewals with precision and speed.

This role requires proven account management experience in SaaS, strong Salesforce skills, and excellent communication.

Qualifications

• Minimum 4 years in account management, renewals, or sales operations in SaaS.
• Experience handling high-volume portfolios and tight deadlines.
• Strong verbal and written communication.

Responsibilities

• Scale the renewals process with accurate quotes and opportunities.
• Collaborate with Finance, Legal, and Deal Desk for 100% contract accuracy.
• Manage end-to-end renewal lifecycle across territory.
• Maintain Salesforce data integrity and provide renewal health visibility.
• Identify expansion opportunities and provide insights during renewal cycle.
• Coordinate high-touch communications and back-office tasks.

Skills

Account management

Renewals experience

Attention to detail

Communication skills

Tools

Salesforce SFDC

MS Office

Job description

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
We are looking for a meticulous, proactive, and collaborative to join our Renewals team.
In this role, you will be a key driver of the "Liquid Software" vision by ensuring our customers' journey with JFrog remains seamless and uninterrupted. By mastering the renewals lifecycle, you enable the world's leading organizations to maintain their continuous delivery pipelines with confidence and speed. Your technical precision in account management ensures that the flow of innovation never stops, making you a vital architect of our customer retention and long-term success.
As a Customer Retention Associate Account Manager in JFrog you will...

• Scale the renewals process by architecting accurate quotes and opportunities across a targeted global portfolio.
• Drive operational excellence by collaborating with Finance, Legal, and Deal Desk to ensure 100% contract accuracy and compliance.
• Maximize customer retention by proactively managing the end-to-end renewal lifecycle within your assigned territory.
• Optimize Salesforce data integrity to provide real-time visibility into renewal health and territory performance.
• Accelerate business growth by identifying expansion opportunities and providing actionable insights during the renewal cycle leading with AI.
• Streamline the customer experience by orchestrating high-touch communications and resolving complex back-office administrative tasks.
  

To be a Customer Retention Associate Account Manager in JFrog you need...

• A minimum of 4 years of relevant experience in account management, renewals, or sales operations within a SaaS environment.
• Proven track record of managing high-volume portfolios and meeting tight deadlines with exceptional attention to detail.
• Advanced proficiency in Salesforce (SFDC) and the MS Office Suite, particularly Excel for data tracking and reporting.
• Demonstrated problem-solving skills with the ability to navigate complex internal processes and cross-functional dependencies.
• Strong verbal and written communication skills to effectively engage with both internal stakeholders and external customer liaisons.
• Experience in a fast-paced, high-growth technical environment where adaptability and a "Froggy" spirit are essential.
  

What Jfrog Can Offer…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $75,000 to $90,000. Base salary will be based on your skills, qualifications, experience and location.
• Additionally, this role may be eligible for discretionary bonuses or commission payments.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
  

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.