Associate Account Manager- Remote IL

Republic Services; Melrose Park (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in waste management is seeking an Associate Account Manager to maintain and retain customer relationships while increasing sales within their existing customer base. The role requires strong customer service skills and experience, with responsibilities including proactive outreach and utilizing Salesforce for documentation. Ideal candidates will have a high school diploma and at least one year of relevant experience.

Qualifications

• At least 1 year of customer service experience required.
• High school diploma or G.E.D. required.
• Waste or transportation industry experience preferred.

Responsibilities

• Maintains and retains existing customers by proactively reaching out daily.
• Increases customer penetration by selling the full suite of products.
• Utilizes Salesforce daily to schedule and document activities.

Skills

Customer service

Sales

Communication

Education

High school diploma or G.E.D.

Tools

Salesforce

Job description

POSITION SUMMARY:

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager makes outbound calls and receives inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers, and increases penetration within their existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES:

1. Effectively maintains and retains existing customers by proactively reaching out daily.
2. Develops a thorough knowledge of the company's services, pricing, and offers additional services as appropriate.
3. Performs contractual re-signs to extend relationships and increase profitability.
4. Responds to cancellation requests according to escalation policies.
5. Communicates proactively with customers about pricing initiatives.
6. Utilizes Salesforce daily to schedule and document activities.
7. Captures customer emails, minimizes rate restrictions and credits.
8. Increases customer penetration by selling the full suite of products.
9. Meets regularly with the Sales Manager to review activities, progress, and key relationships.
10. Performs other duties as assigned.

PREFERRED QUALIFICATIONS:

• Waste or transportation industry experience.

MINIMUM QUALIFICATIONS:

• High school diploma or G.E.D. (Required)
• At least 1 year of customer service experience. (Required)

Pay Range:

$22.40 - $33.60

Bonus Plan Details:

Sales Commission Plan Target, 30% annually