Mgr, Account Management

Kaiser Permanente; Atlanta (GA); Vor Ort; USD 140.000 - 181.000; Vollzeit

Zusammenfassung

Kaiser Permanente in Atlanta, Georgia is seeking a Sales Operations Manager to lead the development and execution of advanced sales and retention strategies for health insurance accounts. The role leverages customer performance data, cost utilization, and market insights to meet revenue targets and guides a team to execute renewals and pricing decisions.

As a key leader, you will manage partnerships with customers, consultants, brokers, and channel partners, provide training, and drive

Qualifikationen

• Bachelor's degree in Marketing, Finance, Business Administration or related field required.
• Accident and Sickness Insurance License (Georgia) within 3 months of hire.
• Minimum three years in a leadership role; 5+ years in sales/customer-related fields may apply.

Aufgaben

• Develop and implement advanced sales and retention strategies for health insurance or workers' compensation accounts.
• Lead team performance with KPIs, CRM tracking, and cross-functional collaboration.
• Manage renewals, negotiations, and pricing/service validation with customers and brokers.
• Provide product knowledge and guidance to customers, consultants, and channel partners.
• Drive growth through cross-sell and upsell opportunities while meeting revenue targets.

Kenntnisse

Sales Operations

Sales Performance Data

Leadership

Negotiation

Strategic Thinking

Team Building

Communication

Decision Making

Problem Solving

Ausbildung

Bachelor's degree in Marketing, Finance, Business Administration or related field

Jobbeschreibung

• Sales Operations
• Sales Performance Data

Note: Work location is on-site. Employees are required to come into the designated Kaiser Permanente work location on all workdays. Residency required in the primary location (state): 9 Piedmont Center, 3495 Piedmont Rd., NE, Atlanta, 30305

Job Summary

Manages the development and implementation of advanced sales and retention strategies for health insurance or workers compensation accounts. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets and manages team members to do the same. Manages partnerships with customers, consultants, brokers, and/or channel partners, including providing information and product knowledge, and orchestrates the resolution of customer concerns. Shares advanced product knowledge of customer businesses and account strategies. Provides advanced recommendations to support health benefits strategy and offering. Managing team members to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits. Accountable for Key Performance Indicators (KPIs) to drive the sustained growth and competitive position of KP in the market.

Essential Responsibilities

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Manages experience customer and market turnaround by: providing guidance for team member communications with customers, consultants, brokers, and/or channels for contract, benefit/service, and renewal activities and resolve escalations when needed; sharing advanced product knowledge with team members to educate customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; guiding teams to enhance understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; managing team partnerships with engagement team/specialist and engagement programs (e.g., member wellness); and guiding team members to provide accurate information including advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs.
• Demonstrates commitment to KP sales and retention goals by: managing the team to meet or exceed challenging targets for retention and growth for accounts in the Book of Business; monitoring team members progress on Key Performance Indicators (KPIs) and maintenance of Customer Relationship Management (CRM) platform; and managing the team in alignment with the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by: managing the RFR process end-to-end across functions, following established timelines and best practices; monitoring and providing guidance for team members sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; managing teams across functions to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and managing teams across functions to implement advanced strategies for cross-sell and upsell opportunities to increase growth and retention.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Benefits/Services
• Brand Strategy
• Change Management
• Customer Data
• Customer Experience
• Goal Setting
• Market Research
• Member Service
• Negotiation
• Persuasion
• Sales Operations
• Sales Opportunity Orchestration
• Sales Performance Data
• Sales/Partnership Strategy and Techniques
• Underwriting

Minimum Qualifications

• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Bachelors degree in Marketing, Finance, Business Administration or related field AND minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum eight (8) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Accident and Sickness Insurance License (Georgia) within 3 months of hire

Preferred Qualifications

• Four (4) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
• Health Insurance License in state(s) where applicable.

Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 08:00 AM

Working Hours End: 05:00 PM

Job Schedule: Full-time

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: NUE-GA-01|NUE|Non Union Employee

Job Level: Manager with Direct Reports

Department: Regional Office - 9 Piedmont - Grp Reltn-Account Mgmt - 2808

Pay Range: $140000 - $181060 / year

Travel: Yes, 10 % of the Time

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.