Senior Customer Support Specialist- Haz Waste

Republic Services; Northern (KY); Híbrido; USD 32.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental benefits

Vision benefits

401(k) plan

Employee stock purchase plan

Paid time off

Disability insurance

Life insurance

Employee assistance program

Employee discounts

Descripción de la vacante

Republic Services is seeking a Sr. Customer Support Specialist to deliver exceptional service for waste treatment and disposal. You will be the escalation point for customers, respond to inquiries, process orders, and coordinate with Sales, Operations, and Billing to resolve issues.

You will mentor junior staff, handle complex inquiries, and ensure accurate documentation, manifests, and pricing. The role supports hybrid work and requires strong communication across multiple teams.

Formación

• 4-7 years in a customer-facing role addressing customer needs.
• Hazardous waste experience preferred.
• Hybrid work availability in the Atlantic area.

Responsabilidades

• Support customers and identify waste disposal solutions with sales.
• Coordinate with Operations, Billing, Transportation, and Approvals.
• Review hazardous waste manifests and Bills of Lading (BOLs).
• Prepare waste disposal profiles and schedule pickups.
• Assist with invoicing, billing adjustments, and collections.

Conocimientos

Customer service

RCRA knowledge

Billing & collections

Scheduling & logistics

Microsoft Office

Herramientas

Microsoft Office

DocuSign

PDF writer

Descripción del empleo

**POSITION SUMMARY:** The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the escalation point of contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs promptly and professionally.**PRINCIPAL RESPONSIBILITIES:*** Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.* Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction.* Establishes effective communication pathways to handle customer inquiries.* Collaborates with appropriate teams to ensure swift resolution of customer concerns.* Coordinate office services, such as data entry, clerical work, records control, creating forms, and preparing reports.* Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.* Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.* Serve as the point of contact for Sales, Operations, and Customer Support Management.* Investigate billing discrepancies, process adjustments, and manage invoicing and collections.* Provides quotes, and schedules, and organizes trucking for efficient waste transportation logistics.* Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market to accurately price waste for disposal.**KNOWLEDGE SKILLS AND ABILITIES:*** Advanced knowledge and the ability to assist Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.* Knowledge of accounting processes.* Ability to identify trends and data patterns.* Ability to work within a team environment and handle multiple assignments simultaneously.* Proficient with Microsoft Office, DocuSign, and PDF writer.* Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries.**QUALIFICATIONS:*** Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.**MINIMUM QUALIFICATIONS:*** 4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.*The position currently offers hybrid flexibility; however, an arrangement cannot be guaranteed long term. The team is looking for someone in the Atlantic area.* We are seeking a customer-focused professional to support our waste management services. **Customer service experience and/or hazardous waste management experience is preferred.** In this role, you will partner closely with the sales team and interact directly with customers to identify appropriate waste disposal solutions. You will serve as an important liaison between customers and various internal teams, including Operations, Billing, Transportation, and Approvals, helping ensure customer needs are addressed efficiently and accurately. **Key Responsibilities:*** Partner with sales representatives to support customers and identify appropriate waste disposal solutions* Serve as a point of contact between customers and internal departments, including Operations, Billing, Transportation, and Approvals* Review hazardous waste manifests and non-hazardous Bills of Lading (BOLs)* Create and maintain waste disposal profiles* Coordinate with transportation teams to schedule waste pickups* Assist with resolving customer questions, service needs, and operational issues* Support additional customer service and waste management activities as needed **Preferred Qualifications:*** Previous customer service experience* Hazardous waste or environmental services experience is a plus* Strong communication and organizational skills* Ability to coordinate across multiple teams and manage competing priorities* Detail-oriented with a focus on providing a positive customer experience Pay range: $23.40- $32.10 (based on haz waste experience).**Pay Range:**The pay range for this position is $20.35 to $28.00\\* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.**Bonus Plan Details (if applicable):****Rewarding Compensation and Benefits**Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP).• Paid Time Off (PTO)• Benefits https://jobs.republicservices.com/us/en/about-us/benefits• **Washington PTO:** https://www.republicservices.com/sites/default/files/legacy\\_documents/Washington-PTO-Table.pdf*The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.*EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.