Associate Account Manager

Fosphamarketing; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonus

Opportunities for learning and development

401k

Daily office snacks and treats

Job summary

Fosphamarketing is looking for a Junior Account Manager based in Austin, Texas. In this role, you will drive customer renewals and help customers realize value through our marketing measurement platform.

You will work directly with mid-size customers to understand their objectives, monitor account health, and contribute to account strategies. The ideal candidate has experience in Sales or Account Management, excels in data interpretation, and is a strong communicator across various platforms.

This position offers a competitive salary, 401k benefits, 14 days PTO, and opportunities for growth within a supportive company culture.

Qualifications

• 2-4 years of experience in Sales, Account Management, or client-facing SaaS roles.
• Strong data analysis skills to interpret dashboards and spot trends.
• Experience with D2C marketing, analytics, or eCommerce is a plus.

Responsibilities

• Drive renewals by understanding client objectives and monitoring account health.
• Collaborate with the Head of Customer Accounts on high-impact accounts.
• Represent the voice of the customer internally, surfacing product feedback.

Skills

Relationship building

Data interpretation

Proactive ownership

Communication

Commercial acumen

Job description

The Role

As a Junior Account Manager you will play a critical role in ensuring Fospha’s customers see measurable value and business impact from our marketing measurement platform.

Working within our Customer team, you’ll directly own relationships across a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while helping shape the next generation of customer success at Fospha.

You will:

• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle.
• Collaborate closely with the Head of Customer Accounts on your higher impact accounts, building the commercial skillset to secure long term and successful partnerships with Fospha customers
• Turn data into impact stories. Helping different customer personas see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling tailored to what they care about, from the CFO to the Marketing team to in house Data teams.
• Identify signals of growth or risk early, working with the day to day customer teams to flag adoption challenges or expansion opportunities, and contribute to the proactive building of a tailored learning agenda with each of our customers.
• Contribute to proactive strategic account plans, helping shape the roadmap for your accounts, ensuring every action ties back to measurable outcomes and maps out your stakeholder and activation plan across the account to get ahead of renewal conversations
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve our platform and delivery.

What are we looking for?

• 2–4 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the “so what” for the customer.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive. You take ownership of follow-ups, get creative with planning, and ensuring nothing slips through the cracks.
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement.
• (Bonus) Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms is a plus.

Our Values & Principles

• Seek inclusion & diversity:We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together:We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candour with caring:We deliver candid feedback with kindness and receive it with gratitude

What We Offer

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• Travel to our London HQ and cross-team
• 14 days PTO and an additional 11 federal public holidays
• Plus your birthday off
• 401k
• Daily office snacks and treats