Associate Account Manager

11105 Expedia, Inc.; West Hollywood (CA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking an Associate Account Manager for West Hollywood to build and maintain a high-quality portfolio of hotel partners. You will provide data-driven consulting and help maximize production on Expedia Group’s marketplace, working to ensure content, rates, and availability are optimized for travelers.

You will secure deals and promotions, leverage Rev+ and Expedia Partner Central, and travel up to 0–20% for partner visits in a dynamic travel-tech environment.

Qualifications

• 0–2 years of experience in account management or related field.
• Proficient in English.
• Passionate about travel.
• Ability to work independently and with a diverse team.
• Strong data-driven decision-making.
• Growth mindset with a results-driven approach.
• Excellent communication and relationship-building skills.

Responsibilities

• Develop and sustain partnerships with hotel partners using data insights.
• Optimize partner content, rates, and availability on Expedia Group sites.
• Secure additional lodging rates and availability during high demand.
• Secure deals and promotions to support merchandising and marketing.
• Promote self-service tools like Expedia Partner Central.
• Travel for partner visits 0–20% of time.
• Guide Hotel Partners to deliver the best traveler experience.
• Perform regular self-learning to improve skills.

Skills

Account management

Data-driven decisions

English proficiency

Tools

Rev+

Expedia Partner Central

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Account Manager - West Hollywood

Introduction to the team: The Associate Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. Make an impact! The Account Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

In this role, you will:

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)


• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion


• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs


• Secure deals and promotions to support the brands’ merchandising and marketing efforts


• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:


• Unique market insights (partner reports, competitive data, key performance drivers)


• In-house revenue management tools (Rev+)


• Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)


• Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities


• Self-service tools (Expedia Partner Central)


• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)


• Guide and support Hotel Partners to deliver the best traveler experience


• Promote self-service


• Conduct regular self-learning to improve skills


• Travel for partner visits 0-20% of the time

Experience and Qualifications

• 0-2 years of experience in account management, partner/client success, consultative sales, or related field


• Proficient in English language skills


• Passionate about travel


• Work independently and collaboratively with a diverse team


• Possess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-making


• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by TPM leadership team


• Continue to follow up when facing testing situations


• Present ideas and directives clearly and persuasively, both written and verbally


• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs


• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group


• Possess a growth mindset, consistently using feedback to improve in role


• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style


• Drive for results

Salary

The total cash range (inclusive of base salary and variable incentive target) for this position in Beverly Hills is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical coverage


• dental coverage


• vision coverage


• paid time off


• Employee Assistance Program


• wellness and travel reimbursement


• travel discounts


• International Airlines Travel Agent Network (IATAN) membership

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.