Associate Account Manager

Expedia Group; West Hollywood (CA); On-site; USD 70,000 - 112,000; Full time

Benefits offered by this job

Travel discounts

Wellness program

Hybrid work model

Job summary

Expedia Group in West Hollywood is seeking an Associate Account Manager to develop and maintain a high-quality portfolio of hotel and property products for our global traveler base.

You will partner with lodging partners, optimize content, rates, and availability, and drive revenue through data insights, consulting, and self-service tools while meeting KPI targets.

Qualifications

• 0-2 years of experience in account management, partner success, consultative sales, or related field.
• Proficient in English language skills.
• Ability to work independently and with a diverse team.

Responsibilities

• Develop and sustain strong partnerships with hotel partners using data insights.
• Ensure partner hotels' content, rates and availability are optimized on Expedia Group sites.
• Secure deals and promotions to support merchandising and marketing efforts.
• Provide revenue management advice and opportunities for partners.
• Promote self-service tools and monitor KPI targets.

Skills

Account management

Partner success

Consultative selling

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.Associate Account Manager - West HollywoodIntroduction to the team:The Associate Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.Make an impact!The Account Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group’s full breadth of global traveler demandIn this role, you will:Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversionSecure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needsSecure deals and promotions to support the brands’ merchandising and marketing effortsContinuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:Unique market insights (partner reports, competitive data, key performance drivers)In-house revenue management tools (Rev+)Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)Specialized brands (e.g. Hotwire, Media Solutions) potential opportunitiesSelf-service tools (Expedia Partner Central)Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)Guide and support Hotel Partners to deliver the best traveler experiencePromote self-serviceConduct regular self-learning to improve skillsTravel for partner visits 0-20% of the timeExperience and Qualifications:0-2 years of experience in account management, partner/client success, consultative sales, or related fieldProficient in English language skillsPassionate about travelWork independently and collaboratively with a diverse teamPossess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-makingPrioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by TPM leadership teamContinue to follow up when facing testing situationsPresent ideas and directives clearly and persuasively, both written and verballyDemonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needsProactively and consistently demonstrate the unique value proposition of partnering with Expedia GroupPossess a growth mindset, consistently using feedback to improve in roleRelationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative styleDrive for resultsThe total cash range (inclusive of base salary and variable incentive target) for this position in Beverly Hills is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life .Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.