Associate Account Manager

WebMD LLC; United States; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan with employer

Life and Disability Insurance

Employee Assistance Program (EAP)

Commuter/Transit Benefits

Job summary

WebMD LLC's Medscape unit is seeking an Associate Account Manager to support client satisfaction and program delivery for Medical Affairs accounts. This role partners with the primary relationship owner and manages project deliverables, while also independently handling smaller projects.

The ideal candidate is highly organized, detail-oriented, and skilled in communication, account leadership, and deadline-driven project execution. Occasional travel is required.

Qualifications

• Bachelor's degree required.
• 1+ year of account or project management experience, ideally in a medical communications agency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Support account team with project execution, including kick-offs, status report updates, and project progress reporting.
• Build strong relationships with internal teams to ensure smooth delivery.
• Help manage client relationships with pharma, medical device, and healthcare partners; translate priorities for internal teams.
• Track project implementation using task management systems; monitor scope and timelines.
• Streamline processes, troubleshoot issues, and ensure client expectations are met.

Skills

Account management

Project management

Communication

Organization

Customer service

Education

Bachelor's degree

Tools

MS Office

Workfront

Salesforce

Google Workspace

SharePoint

Job description

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Role Summary

Medscape seeks an Associate Account Manager to support client satisfaction and program delivery for Medical Affairs accounts. This role partners with the primary relationship owner and manages project deliverables, while also independently handling smaller projects. The ideal candidate is highly organized, detail-oriented, and skilled in communication, account leadership, and deadline-driven project execution.

Responsibilities

• Support account team with project execution, including kick-offs, status report updates, and project progress reporting.
• Build strong relationships with internal teams (Project Management, Scientific Services, Creative, Product, Insights, etc.) to ensure smooth delivery.
• Help manage client relationships with pharma, medical device, and healthcare partners; translate priorities for internal teams.
• Track project implementation using task management systems; monitor scope and timelines.
• Streamline processes, troubleshoot issues, and ensure client expectations are met.

Qualifications

• Bachelor’s degree required.
• 1+ year of account or project management experience, ideally in a medical communications agency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency with MS Office, task management systems (Workfront, Salesforce), and online collaboration tools (Google, SharePoint).
• Knowledge of medical terminology or healthcare industry a plus.
• Occasional travel required.

Salary range: $65,000 - $70,000

Benefits

Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.