Associate Account Manager

New Relic, Inc.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

New Relic, Inc. is seeking an Associate Account Manager to join our customer success and sales ecosystem.

You will work with Account Managers and Account Executives to drive adoption, manage renewals, and identify growth opportunities across a portfolio of customers. You will monitor account health, analyze usage data, and coordinate with various teams to ensure a seamless renewal process and expansion opportunities in a competitive SaaS environment.

Qualifications

• Experience in customer success, sales operations, account management, or business development (SaaS preferred).
• Foundational understanding of quota support, contract administrative processes, or renewals.
• Strong interpersonal skills with the ability to build rapport with key technical and operational contacts.
• Analytical mindset with experience working with basic datasets (e.g., usage metrics, CRM data) to report on account activity.
• Excellent written and verbal communication skills, showing strong team collaboration and customer empathy.
• Strong organization and time-management skills, with a track record of multi-tasking effectively.
• Proficiency in Google Workspace, Salesforce (or similar CRM), MS Excel, and PowerPoint.

Responsibilities

• Drive Revenue & Retention; support pod collaboration with Account Executives and Account Managers to uncover growth opportunities.
• Renewal & Account Operations; support contract renewals and regular check-ins with decision-makers.
• Churn Mitigation; monitor account health and usage patterns, flag at-risk accounts, and assist with action plans.
• Expansion Assistance; identify upsell opportunities and support PAYG outreach to convert usage into subscriptions.
• Cultivate Customer Success & Adoption; partner with Account Executives on milestones and handle routine queries.
• Review & Planning Coordination; coordinate CBRS, Account Plans, and renewal discussions.
• Adoption & Onboarding; organize Health Checks, track Business Value Assessments, schedule enablement sessions.
• Cross-Functional Advocacy; collaborate with Sales, Operations, Legal, and Collections to resolve issues.
• Strategic Execution & Data Communication; articulate New Relic’s value proposition in client communications.
• Data & Pipeline Hygiene; analyze usage data and maintain Salesforce records.

Skills

SaaS experience

Quota support

Contract administration

Renewals

Interpersonal skills

Analytical mindset

Written and verbal communication

Organization and time-management

Tools

Salesforce

Google Workspace

MS Excel

PowerPoint

Job description

Описание:

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Associate Account Manager

Your Opportunity At New Relic, we believe in a virtuous cycle where customer success fuels improved revenue performance. Our Associate Account Manager role is an integral support function within our pod structure that sits at the intersection of Customer Success, Sales, and Product. Focused on supporting the retention and health of our existing customer base, you will work alongside Account Managers and Account Executives to drive customer adoption, manage operational workflows, and assist with renewals. If you are passionate about building strong customer relationships, eager to grow in a quota-carrying environment, and looking to build a foundation in tech sales or customer success, this is the role for you!

Задачи:

• Drive Revenue & Retention Support Pod Collaboration: Act as an operational and tactical contributor within a unified pod structure. Assist Account Executives and Account Managers with whitespace analysis, scheduling and organizing enablement sessions with Technical Success Managers, and preparing materials to help uncover new growth opportunities.
• Renewal & Account Operations: Support the execution of contract renewals for direct and partner-managed agreements. Maintain regular check-ins with operational decision-makers, champions, and end-users.
• Churn Mitigation Support: Help monitor account health, usage patterns, and BCM burn rates. Flag "at-risk" or low-engagement accounts early to senior team members and help execute strategic action plans to drive customer satisfaction.
• Expansion Assistance: Assist in identifying basic upsell and cross-sell opportunities, supporting Pay-As-You-Go (PAYG) customer outreach, and helping convert usage into expanded subscriptions.
• Cultivate Customer Success & Adoption Customer Journey Support: Partner with Account Executives on key customer milestones, helping handle day-to-day administrative and account support queries.
• Review & Planning Coordination: Help coordinate schedule logistics, slide decks, and data preparation for Customer Business Reviews (CBRs), Account Plans, and renewal discussions.
• Adoption & Onboarding: Assist during customer onboarding phases by organizing Account Health Checks, tracking Business Value Assessments, and scheduling customer enablement sessions.
• Cross-Functional Advocacy: Partner with Sales, Operations, Customer Solutions, Legal, and Collections to help resolve routine customer issues and navigate administrative processes.
• Strategic Execution & Data Analysis Value Communication: Develop proficiency in articulating New Relic’s value proposition and product messaging in client-facing communications.
• Data & Pipeline Hygiene: Analyze customer usage data and assist in pipeline reporting. Maintain accurate record-keeping in Salesforce, ensuring buying programs, renewal dates, contact information, and sentiment are kept up to date.

This Role Requires:

• Prior exposure or background in customer success, sales operations, account management, or business development (SaaS industry preferred).
• Foundational understanding of quota support, contract administrative processes, or renewals.
• Strong interpersonal skills with the ability to build rapport with key technical and operational contacts.
• Analytical mindset with experience working with basic datasets (e.g., usage metrics, CRM data) to report on account activity.
• Excellent written and verbal communication skills, showing strong team collaboration and customer empathy.
• Strong organization and time-management skills, with a track record of multi-tasking effectively.
• Proficiency in Google Workspace, Salesforce (or similar CRM), MS Excel, and PowerPoint.

Требования:

• Basic familiarity with Observability, Application Performance Monitoring, or DevOps.
• Familiarity with consumption-based business models.
• Exposure to structured sales methodologies (e.g., Challenger Sale, Command of the Message, MEDDPICC).
• Eagerness to learn and develop into a full quota-carrying Account Manager role.
• Proficiency in European languages is welcome.
• Please note visa support or sponsorship is not available for this position

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy