Senior Partner Sales Manager

New Relic, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 190,000 - 237,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) match

Flex time-off

Volunteer time off

Job summary

New Relic is seeking a hands-on Senior Manager, Partner Sales to lead the AMER business, working closely with Account Executives to nurture, mature, and close partner-driven opportunities. You will build a high-impact partner organization across VARs, GSIs, and regional partners, overlaying the direct sales motion to accelerate growth.

This role requires a pragmatic leader who thrives in evolving environments, mentors the team in deal mechanics, and aligns cross-functional partners to win in the

Qualifications

• Experience leading partner-driven sales programs across North America and LATAM.
• Proven track record of coaching sales teams to close partner-led opportunities.
• Strong relationships with VARs, SIs, and regional partners.

Responsibilities

• Accelerate partner sales by overlaying the AMER sales team with a dedicated channel focus.
• Build and coach a team of hunters to drive partner-sourced ACR.
• Mature partner-led opportunities from discovery to close.
• Align channel and direct sales to create a unified, competitive approach.
• Leverage an existing ecosystem in Observability to drive executive commitment.

Skills

Partner sales

Channel management

Mentorship

Deal orchestration

Cross-functional collaboration

Job description

Senior Manager, Partner Sales

Location: Atlanta, Georgia, USA; Baltimore, Maryland, USA; Boston, Massachusetts, USA; Chicago, Illinois, USA; Dallas, Texas, USA; Detroit, Michigan, USA; Houston, Texas, USA; Las Vegas, Nevada, USA; Orlando, Florida, USA; Philadelphia, Pennsylvania, USA; Phoenix, Arizona, USA; Provo, Utah, USA; St. Louis, Missouri, USA

Department: Alliances & Channels

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

New Relic is seeking a hands‑on Senior Manager, Partner Sales to lead the AMER business. This is not a “management‑from‑afar” role. We need a hands‑on, battle‑tested leader who will be in the trenches with their team and our Account Executives (AEs) – coaching them on how to nurture, mature, and close new business through the power of the channel. You will lead the charge in a maturing environment, turning ambiguity into execution and evidencing progress over perfection.

What you’ll do

Your mission is to accelerate New Relic’s partner sales business with channel partners including VAR, GSI and regional specialists. You will build a team of hunters to overlay the AMER sales team to drive Partner Sourced ACR and launch revitalized sales motions such as MSP and leverage regional services partners to ramp consumption.

Key Responsibilities

• The ACR Engine: Primary accountability for driving Partner Sourced ACR across North America and LATAM. You will ensure the channel is a consistent and predictable contributor to AMER’s growth.
• Deal Orchestration: Act as the “Deal Maker.” You will personally support your team and the direct sales organization to mature partner‑led opportunities from discovery to close.
• In‑the‑Trenches Mentorship: We don’t want a reporter; we want a coach. You will spend your time upskilling your team on deal mechanics, partner positioning, and cross‑functional alignment.
• Sales Alignment: Build a “one‑team” culture between the Channel organization and the Direct Sales AEs, ensuring that partner engagement is viewed as a competitive advantage, not a hurdle or cost center.
• Ecosystem Mastery: Leverage your existing network in the Observability to elevate partner relationships and drive executive commitment.
• Operational Resilience: You will operate in an environment that is still evolving. You must be comfortable building the car whilst driving it at the same time.

Measures of Success (KPIs)

• Partner Sourced ACR: Achievement of regional gross ACR targets sourced directly by partners
• Pipeline Quality: Measurable improvement in the “Stage 2 to Closed‑Won” conversion rate for partner‑led deals
• Team Quota Attainment: The percentage of your direct reports hitting or exceeding their sourced‑revenue targets
• Direct Sales Alignment: Increasing the “Partner Attachment Rate” across all AMER sales territories

This role requires

• AMER Network: You bring a wealth of executive relationships across the top North American and LATAM VARs, SIs, and regional partners
• The “Deal Maker” DNA: Proven track record of personally helping sales teams close deals through the channel.
• Resilience & Agility: You thrive in environments that are “under construction.” You are a builder who can navigate internal ambiguity to deliver external results.

Nice to Have

• Bilingual Advantage: Proficiency in Spanish or Portuguese is a significant plus for the LATAM component of the role.
• Observability Veteran: Mandatory. You have deep experience in the Observability, APM, or Log Management space. You understand the technical and business value drivers in this specific market.

Please note that visa sponsorship is not available for this position.

#LL--MM4 #LL-Remote

Estimated On‑Target Earnings Range

$190,000—$237,000 USD

Benefits

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time‑off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office‑based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third‑party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy