Associate Account Manager

Costmine Intelligence; Spokane Valley (WA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Costmine Intelligence is seeking an Associate Account Manager to support our university and consultancy client base. You will manage a portfolio of small clients, renewals, and identify upsell opportunities while collaborating with sales, product, and marketing teams.

The role emphasizes account management, customer experience, and outbound outreach. A background in business administration or sales and comfort with CRM tools is preferred.

Qualifications

• Bachelor's degree in business administration, marketing, or related field.
• 1–2 years in a customer-facing role (account management, customer success, or sales).
• Experience with CRM systems (Salesforce or equivalent) is a plus.
• Strong written and verbal communication skills.
• Able to manage multiple accounts and priorities.
• Authorized to work in the USA; Spokane, WA relocation for hybrid work.

Responsibilities

• Manage a portfolio of small consultancy and mining clients, renewals and upsell opportunities.
• Grow relationships with university clients; main contact for renewals and product questions.
• Run outbound campaigns to expand footprint with new/existing accounts.
• Own the customer support queue; triage and resolve questions or escalate.
• Track client usage and satisfaction to flag renewal risk or expansion early.
• Other related duties as they arise.

Skills

Account management

Sales

Communication

Remote work

Client management

Multitasking

Independent work

Education

Bachelor's degree in business

Tools

Salesforce

Job description

Company Description

Costmine Intelligence is a mine cost data, estimation and property intelligence and research business owned by Vancouver-based Glacier Media. Costmine produces an array of proprietary data, models and analytical tools for all stakeholders in the mining industry. Mining industry professionals use our products to screen and filter global mine properties, estimate mine costs and use our databases to benchmark detailed mine cost elements.

Role Description

We are recruiting an Associate Account Manager to join our team of subject matter experts and help grow and support our university and consultancy client base. Mining industry experience will be favoured but is not required; we encourage candidates with a background in account management, sales or business administration and an interest in the mining industry to apply. This is a great opportunity to build a career in account management while working closely with our sales, product and marketing teams.

Main Responsibilities

Account Management

• Manage a portfolio of small consultancy & Mining clients, supporting renewals and identifying upsell opportunities
• Manage and grow relationships with our university clients, serving as their main point of contact for renewals, usage and product questions
• Run outbound campaigns to expand our footprint with new and existing university/consultancies/mining accounts

Business Development

• Respond to and qualify small inbound leads, guiding prospects from first contact through to close
• Customer Experience
• Own the customer support queue, triaging and resolving client questions or escalating to the right internal team
• Track client usage and satisfaction to flag renewal risk or expansion opportunities early

Other related duties to the account management and customer experience function as they arise.

Skills & Qualifications

• College or university level degree in business administration, marketing or a related field
• 1-2 years of experience in a customer-facing role such as account management, customer success or sales
• Experience with CRMs (Salesforce or other) is an asset
• Strong written and verbal communication skills
• Comfortable managing multiple accounts and priorities at once
• Ability to work independently with remote teams

Must have authorization to work in the USA

Must be based in or willing to relocate to the Spokane, WA area for this hybrid role

Salary Range: $45-55k plus sales incentives