Associate Account Manager

Republic Services; Indianapolis (IN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

PTO

EAP

Job summary

Republic Services in Indianapolis seeks an Associate Account Manager to proactively retain and expand relationships with smaller commercial and industrial customers. You will make outbound and handle inbound calls, promoting the full suite of Republic Services products to existing accounts.

The role relies on Salesforce daily to document activities, renew contracts, and respond to price changes. A high school diploma and 0–2 years in customer service are required; waste or transportation

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Waste or transportation industry experience preferred.

Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis.
• Develops and maintains knowledge of services, pricing structures, and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend relationships and increase profitability.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Salesforce

Job description

**POSITION SUMMARY:** The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existingcustomers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsiblefor making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial andindustrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Servicesproducts.**PRINCIPAL RESPONSIBILITIES:*** Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis* Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.* Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.* Responds to all cancellation requests in alignment with the established escalation policy.* Proactively communicates with or responds to customers in support of company pricing initiatives.* Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.* Responsible for capturing customer emails, minimizing rate restrictions and customer credits.* Increases customer penetration by selling full suite of Republic Services products.* Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.* Performs other job-related duties as assigned.**PREFERRED QUALIFICATIONS:*** Waste or transportation industry experience.**MINIMUM QUALIFICATIONS:*** High school diploma or G.E.D. (Required)* 0 - 2 years of customer service experience. (Required)**Rewarding Compensation and Benefits**Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP).• Paid Time Off (PTO)• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits*The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.*