Account Manager

Republic Services; Cleveland (OH); Hybrid; USD 56,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision plans

401(k) with company match

Employee Stock Purchase Plan

Job summary

Republic Services is seeking an Account Manager to maintain and grow relationships with existing industrial waste customers in an assigned territory. You will retain accounts, re-sign contracts, and expand penetration by selling the full suite of Republic Services solutions.

You will use Salesforce daily, coordinate with operations to resolve service issues, and participate in events to raise company visibility. A minimum of 1 year of sales experience and a valid driver's license are required.

Qualifications

• Minimum of 1 year of relevant sales experience.
• Valid driver's license.

Responsibilities

• Maintains and retains existing customers by building long-term relationships and customer loyalty.
• Develops knowledge of Republic Services services, pricing, and opportunities to upsell to existing customers.
• Performs contractual re-signs to extend relationships and increase profitability.
• Responds to cancellation requests per escalation policy.
• Utilizes Salesforce daily to document activity and opportunities.
• Increases customer penetration by selling the full suite of Republic Services products.
• Collaborates with operations to address service issues and improve customer satisfaction.
• Supports sales leadership with activity reviews and progress toward goals.

Skills

Sales experience

Driver's license

Job description

**POSITION SUMMARY:** The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.**PRINCIPAL RESPONSIBILITIES:*** Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.* Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.* Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.* Responds to all cancellation requests in alignment with the established escalation policy.* Proactively communicates with or responds to customers in support of company pricing initiatives.* Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.* Responsible for capturing customer emails, minimizing rate restrictions and customer credits.* Increases customer penetration by selling full suite of Republic Services products.* Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.* Partners with the operations team, when needed, to address customer services issues.* Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.* Performs other job-related duties as assigned or apparent.**PREFERRED QUALIFICATIONS:*** Waste or transportation industry experience.**MINIMUM QUALIFICATIONS:*** Minimum of 1 year of relevant sales experience. (Required)* Valid driver's license. (Required)**Pay Range:**The pay range for this position is $56,400.00 to $77,550.00\\* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.**Bonus Plan Details (if applicable):**Bonus - Sales Commission Plan Target, 30% Annual**Rewarding Compensation and Benefits**Eligible employees can elect to participate in:- Comprehensive medical benefits coverage, dental plans and vision coverage.- Health care and dependent care spending accounts.- Short- and long-term disability.- Life insurance and accidental death & dismemberment insurance.- Employee and Family Assistance Program (EAP).- Employee discount programs.- 401(k) plan with a generous company match.- Employee Stock Purchase Plan (ESPP).- Paid Time Off (PTO)- Benefits*The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.*EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.**ABOUT THE COMPANY**Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.Our company values guide our daily actions:* **Safe**: We protect the livelihoods of our colleagues and communities.* **Committed to Serve**: We go above and beyond to exceed our customers' expectations.* **Environmentally Responsible:** We take action to improve our environment.* **Driven**: We deliver results in the right way.* **Human-Centered:** We respect the dignity and unique potential of every person.We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.**STRATEGY**Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.**Recycling and Waste**We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.**Environmental Solutions**Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.**Sustainability Innovation**Republic's