Associate Account Manager

HUB International; Chicago (IL); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) plan

Paid time off

Job summary

HUB International Limited is seeking a Digital Associate Account Manager to support renewal processing, client servicing, and cross-sell opportunities. This role emphasizes building strong relationships with underwriters and clients while working within a hybrid, virtual-first environment.

The position requires 1–2 years of relevant experience, a high school diploma (bachelor's preferred), and ability to navigate agency management systems and various web applications. No travel is required.

Qualifications

• 1-2 years of relevant experience.
• Familiar with Customer Account Servicing in regulated/financial services preferred.
• High School Degree Required; a 4 Year Degree preferred.

Responsibilities

• Prepare and renew accounts and policies.
• Assist Account Managers with servicing and renewals.
• Deliver excellent customer service to clients via online and phone interactions.
• Coordinate with underwriters and carriers to resolve questions.

Skills

Customer service

Account servicing

Communication

Time management

1-2 years experience

Education

High School Diploma

4-Year Degree

Tools

Agency management systems

Various Web Applications

Client portals

Insureon Agent portals

Job description

Summary of the Role: A pioneer in insurance technology, Insureon operates the largest online insurance marketplace for small businesses in the U.S. Our proprietary technology platform enables business owners to easily compare and purchase the insurance they need. We also license this platform to select industry participants who are looking to more effectively service their own clients. We are integrated with every major U.S. carrier, manage over $400M in premium annually and are licensed in all 50 states. We place a high value on having fun at work, personal and company integrity and teamwork, and we believe our success is truly a team sport. We foster a service mentality inside and outside our company and our fast-paced team is driven by results and is energetic about servicing our clients. We believe that our team members know what work location will enable them to do their best work in serving our customers. As an eCommerce workplace, we have prioritized working as virtual-first and offer access to office space in our Chicago location as a resource to work from instead of a daily workplace. We are looking for a Digital Associate Account Manager to join our firm.

This role is viewed as a developmental position with the objective of obtaining the skills, proficiencies and sustained performance to support our Digital Account Managers through retaining and servicing their book of business. This position is hybrid and can be located anywhere in the US.

Essential Functions and Responsibilities;

• Approved State Licenses needed
• Prepare and submit renewal applications
• Oversee renewal of automatic and manual renewal policies
• Identify and execute cross sell opportunities
• Broker the terms and conditions of insurance contracts
• Coordinate and monitor account servicing
• Other duties may be assigned

Additional or Daily Responsibilities:

• Assist the AM team members to act on alerts in the agency management system
• Follow up with Carrier/ Client on new business quotes and renewals.
• Review renewal data and assist AMs to maximize our book retention rate.
• Support policy cancellation process.
• Assist with customer servicing requests from clients by working with internal teams and carrier service centers.
• Deliver excellent customer service to delight our customers in every online and offline interaction.
• Have a full understanding of the processes in our agency management system to be able to assist in working renewals, process endorsements, cancellations, LPR’s, rating and Certificates
• Successfully be able to prioritize and support the workloads for at least 2 Account Managers
• Coverage training and utilization of carrier trainings
• Back up the Account Manager in the event they are busy or out of the office
• Support client needs in a timely and well thought out manor to include answering and or making phone calls to clients, billing issues, audit questions, coverage inquiries, application support, quotes and contract reviews
• Develop strong communication with Underwriters to build our relationship

Qualifications

• 1-2 years of relevant experience.
• Familiar with Customer Account Servicing in regulated/financial services experience preferred.

Education/Experience

• High School Degree Required
• 4 Year Degree Preferred

Computer Skills

• Word processing, spreadsheets, email software and other related programs.
• Proficient at working with 3rd Party or Agency management systems, Various Web Applications, Client or Insureon Agent portals and other related online applications.

Physical Demands or Requirements

• This role requires sitting at a workstation for extended periods of time, while working in a dedicated office space in your home environment.

Travel Requirements

• This is a virtual first company and no travel is required to complete the responsibilities of this assignment.

Salary Transparency

The expected salary range for this position is $50,000 to $55,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

• health/dental/vision/life/disability insurance
• FSA
• HAS
• 401(k) accounts
• paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays
• eligible annual bonuses, equity and commissions may be available for some positions.

#SPG Department Account Management & Service

• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required
• Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of your website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.