Assistant Account Manager - Commercial Lines

HUB International; East Longmeadow (MA); On-site; USD 28,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Savings Plan

Flexible Work Arrangements

Job summary

HUB International is seeking an Assistant Account Manager to join our Commercial Lines team. You will support Account Managers on client service, marketing, and renewal processes, ensuring accuracy and timely submissions.

The role requires related insurance support experience, excellent communication skills, and proficiency with Microsoft Office; license within six months is preferred.

Qualifications

• Relevant experience in an insurance support role.
• Ability to obtain producer’s license within six months.
• Proficiency with Microsoft Office and agency management systems.
• Excellent customer service and communication skills.
• Ability to prioritize workload with attention to detail.
• Team-oriented with strong organizational and problem-solving abilities.

Responsibilities

• Support Account Managers on pre-renewal processes and renewal submissions.
• Assist with strategy meetings and client account reviews.
• Collaborate on service strategies to meet client objectives.
• Maintain agency management systems and ensure data accuracy.
• Create summaries of insurance and prepare renewal templates.
• Obtain loss run data and develop loss analysis worksheets.
• Assist with MA RMV forms, certificates, and document management.
• Stay informed on industry trends and growth opportunities.

Skills

Customer service

Communication

Detail oriented

Teamwork

Problem solving

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office

Agency management systems

Job description

Discover a Career That Empowers You - Join HUB International

At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it. In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve. We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career. Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling. We would love for you to explore what is possible at HUB International.

Current Opportunity

We currently have an opportunity for an Assistant Account Manager to join our Commercial Lines team.

Overview

Responsible for supporting Account Managers on all aspects of client service, marketing, and renewal of commercial insurance accounts in accordance with HUB’s best practices, policies and standard procedures of the Company.

Responsibilities

• Works closely with Account Managers and Client Executives/Producers on pre-renewal processes, in capturing pre-renewal information and assembling complete renewal submissions.
• Completing pre-work for Critical Path and participates in strategy meetings for high level view of client accounts and learning skills needed for successful account management.
• Collaborates with Account Management Team on service strategies, aligning client’s business needs and ensuring insurance objectives are met with highest service standards.
• Updates and maintains agency management systems when and where necessary as per HUB service workflow procedures; policy checking for accuracy on all renewal, endorsement, audit, cancellation transactions and to update/input true policy and form details in agency management system.
• Creates summaries of insurance on existing client accounts and templates for new and renewal business by excerpt of quoted coverages, exclusions and endorsement terms offered by carrier.
• Obtain loss run data from carriers and assisting with developing and maintenance of loss analysis worksheets.
• Client services may also include updating Acord applications and exposure schedules, preparing MA RMV forms needed for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring emails for account management team.
• Maintain various internal resources, staying apprised on industry news, trends, and trade publications for growth opportunities and to gain competitive edge for offering top tier HUB agency services.
• Conducts business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• Other responsibilities as assigned by Manager/Team Leader.

Qualifications

• Related insurance support experience.
• Producer’s license or ability to obtain license within six months of hire.
• Proficiency with Microsoft Office and automated agency management systems.
• Excellent customer service and communication skills.
• Ability to prioritize workload and execute tasks with focused attention to detail and sense of urgency.
• Ability to problem solve and communicate outcomes to stakeholders.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

What We Offer You

At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too. We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

Salary

The expected salary range for this position is $20.44/hr - $39.15/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Additional Compensation Details

HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent

Equal Opportunity

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Accessibility and Contact

E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.