Account Manager Associate I - Commercial Lines

HUB International; Madisonville (KY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Medical/dental/vision

401k matching

Life insurance

Disability plans

Wellness program

Parental leave

PTO

Job summary

HUB International in Kentucky seeks an energetic Account Manager Associate to assist Account Executives and Account Managers with servicing tasks in line with company policies. You will support handling client needs and ensure accuracy in daily operations.

You will prepare certificates, process loss runs, handle billing, and deliver excellent service to clients and carriers while maintaining data integrity in a fast-paced environment.

Qualifications

• Must have 1–2 years insurance experience preferred.
• Strong customer service and problem solving skills.
• Proficiency with Microsoft Office and agency management systems.

Responsibilities

• Prepares certificates of insurance and certificate holders updates.
• Orders and processes scheduled loss runs and on demand loss run requests.
• Processes direct bill and agency bill endorsements and audits.
• Provides quality customer service to clients, team members, and carriers.
• Prepares policy binders for delivery to clients.
• Maintains an accurate suspense system on all items requiring a response.
• Input/maintain data on account management systems.

Skills

Customer service

Problem solving

Teamwork

Written & verbal English

Self-starter

Multi-tasking

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Agency management systems

Job description

ABOUT HUB INTERNATIONAL

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.

We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY

We are looking for an energetic, client focused, and detail-oriented Account Manager Associate. If you are looking for a role that will allow you to grow your insurance knowledge as well your career in insurance, this is the position for you. The Account Manager Associate is responsible for assisting Account Executives and Account Managers with the servicing of tasks in accordance with the practices, policies, and procedures of the Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares certificates of insurance and certificate holders updates as required
• Orders and processes scheduled loss runs and on demand loss run requests
• Processes direct bill and agency bill endorsements and audits
• Provides quality customer service to clients, team members, and carriers
• Prepares policy binders for delivery to clients
• Maintains an accurate suspense system on all items that require a response
• Input/maintain data on account management system and ancillary systems as required
• Provide receptionist support, when needed
• Other reasonable duties as assigned by your supervisor

REQUIREMENTS

• 1-2 years of insurance experience strongly preferred
• Superior customer service and problem solving skills with the ability to work in a team environment
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Must be a self-starter with excellent written and verbal English communications skills
• Ability or adaptability to work in fast-paced, multi-tasking environment

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

High School Diploma or equivalent required; College Degree preferred

Willingness to obtain Property & Casualty License for required state/s.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-VERIFY PROGRAM

E-Verify Program

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.