Associate Account Manager

Black Spectacles; Chicago (IL); Remote; USD 50,000 - 65,000; Full time

Job summary

Black Spectacles seeks a proactive Associate Account Manager to support existing customer relationships and enhance client experiences. This role involves assisting the Account Manager with daily tasks, contributing to customer success, and requires strong communication, organizational skills, and a passion for architecture. Enjoy a fully remote work environment and comprehensive benefits.

Benefits

Flexible Work From Home

Comprehensive Benefits

401(k) with Company Match

Generous Paid Time Off

Team Building Events

Qualifications

• 1-2 years experience in a customer-facing or administrative role.
• Strong communication and organizational skills with a client-first mindset.
• Familiarity with CRM platforms, preferably HubSpot.

Responsibilities

• Support the Account Manager in maintaining and strengthening relationships with existing B2B customers.
• Assist with onboarding, renewal coordination, and ongoing client communication.
• Monitor account health by tracking customer usage and engagement.

Skills

Communication

Organizational Skills

Client Management

Education

Bachelor's degree in Business, Marketing, Communications

Tools

HubSpot

Job description

About Black Spectacles

At Black Spectacles, we're the leader in our space — with the strongest brand, a thriving business, and an incredible opportunity for growth. As an entrepreneurial company, we have ambitious plans to support the architecture community and foster a collaborative environment where creativity and professionalism thrive.

We know that success in any sales role depends on the right support, resources, and brand recognition—and at Black Spectacles, you'll have all three.

We're seeking a proactive, detail-oriented Associate Account Manager to help nurture and grow our existing customer relationships. In this role, you'll support the Account Manager in delivering an exceptional client experience, assisting with day-to-day tasks, and contributing to customer success.

At Black Spectacles, you'll benefit from:

• A team that lives and celebrates our values daily
• Regular opportunities to see and feel the impact of your work
• A fully remote work environment, complemented by semi-annual company trips to build connections
  
  

Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact on the profession, and by Inc Magazine as one of the fastest-growing companies in the country.

Our Ideal Teammate

We're looking for someone who:

• Is passionate about architecture and making a meaningful impact on the architecture and design community
• Takes ownership and accountability for their work
• Shares ideas and takes calculated risks in a supportive environment
• Takes a world-class approach to their responsibilities and values collaboration
  
  

At Black Spectacles, we live our values through excellence, innovation, and taking care of our people.

Role Overview

As Associate Account Manager, you'll support the management of a portfolio of existing customers by assisting with relationship-building, client communications, and day-to-day account operations.

This role plays a key part in delivering a world-class client experience and ensuring long-term customer satisfaction and retention. It offers the opportunity to grow your account management skills while directly contributing to the success of our clients and our business.

We offer a competitive base salary ranging from $50,000 to $65,000, commensurate with experience and qualifications.

To thrive in this role, you'll exemplify behaviors aligned with our mission and values: excellence, collaboration, innovation, commitment, accountability, and ownership. You should bring a passion for learning and growth, work effectively within a team, and actively contribute to a results-driven, innovative culture

Responsibilities

• Support the Account Manager in maintaining and strengthening relationships with existing B2B customers
• Assist with onboarding, renewal coordination, and ongoing client communication
• Monitor account health by tracking customer usage and engagement
• Prepare and send reports, follow-up emails, and other client-facing documentation
• Maintain accurate and up-to-date client records in HubSpot
• Coordinate internal resources to support client needs and follow through on action items
• Contribute to initiatives that improve the customer experience and team efficiency
  
  

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 1-2 years experience in a customer-facing or administrative role — internships or related work are a plus
• A background in inside sales is preferred but not required
• Strong communication and organizational skills with a client-first mindset
• Familiarity with CRM platforms (HubSpot experience is a plus)
• Eagerness to learn, take initiative, and grow within a team
• Demonstrates integrity, professionalism, and strong interpersonal skills to build trust, encourage collaboration, and support a positive team culture
• Occasional travel to meet with clients, attend industry events, and join in-person team gatherings
  
  

Benefits

• Work From Home: Enjoy the flexibility of working remotely year-round
• Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage
• Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with a company match of up to 4%
• Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave
• Referral Program: Earn rewards by referring top talent to our team
• Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie
  
  

If you're ready to grow your career and make a meaningful impact at Black Spectacles, please submit your resume and share why you're interested in this role. We look forward to considering your application!

Black Spectacles is an equal-opportunity employer.