Associate Account Manager

Everbridge; Burlington (MA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Dental

401(k) plan and match

Paid time off

Fitness reimbursements

Parental planning

Mental health benefits

Life and AD&D insurance

Job summary

Everbridge is seeking a customer-focused Associate Account Manager to retain and grow existing customer accounts in the United States. The role focuses on understanding customer needs, expanding deployments of the xMatters suite, and driving renewal and growth targets through proactive relationship management across multiple levels within accounts.

You will manage accounts over phone, email, and Zoom, collaborate with sales on expansion opportunities, and ensure high customer satisfaction and

Qualifications

• 1–3 years of sales, account management, or related experience.
• Proven track record of meeting or exceeding quotas.
• Strong presentation, organizational and planning skills.
• Excellent verbal and written communication; solid technical acumen.

Responsibilities

• Cultivate and maintain ongoing customer relationships and manage expectations.
• Identify expansion opportunities and collaborate with the sales team.
• Expand product usage via professional services.
• Promote alternative products as solutions.
• Review usage and support activity to mitigate risk.
• Escalation point for Technical Support to resolve issues.
• Schedule regular success reviews with customers.
• Share best practices to maximize product value.
• Become recognized expert in assigned verticals.
• Maintain subject matter expertise in Everbridge products.
• Represent understanding of customers' business strategies.
• Use CRM (Salesforce) consistently.
• Meet or exceed renewal and growth sales objectives and KPIs.

Skills

Account management

Sales

Relationship management

Communication

Presentation

CRM (Salesforce)

Renewal targets

Independent worker

Education

Bachelor's degree

Tools

Salesforce

Job description

United States, Massachusetts, Burlington

Everbridge is seeking a customer-focused Associate Account Manager to help retain and grow existing customer accounts. The AAM will develop relationships at multiple levels within customer accounts. The AAM will need to maintain a keen understanding of customers' businesses and service requirements in order to ensure the alignment of the Everbridge's xMatters suite of products.

The role is essential for the success of Everbridge's accounts and is held accountable for the customer's satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. The Associate Account Manager will proactively manage the account, over the phone, email and Zoom. This is a sales position with aggressive renewal targets.

Everbridge is seeking a customer-focused Associate Account Manager to help retain and grow existing customer accounts. The AAM will develop relationships at multiple levels within customer accounts. The AAM will need to maintain a keen understanding of customers' businesses and service requirements in order to ensure the alignment of the Everbridge's xMatters suite of products.

The role is essential for the success of Everbridge's accounts and is held accountable for the customer's satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. The Associate Account Manager will proactively manage the account, over the phone, email and Zoom. This is a sales position with aggressive renewal targets.

What you’ll do:

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
• Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
• Effectively expand customer utilization of the products and services via professional services.
• Maintain awareness of the customer environment and promote alternative products or services as solutions.
• Proactively review customer usage and service case activity to identify and mitigate potential risk and adoption issues.
• Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
• Proactively schedule regular success reviews with customers.
• Share best practices and help maximize the value of our products and services to the customer.
• Become a recognized expert in the assigned vertical focused customer base.
• Maintain subject matter expertise in Everbridge products.
• Represent understanding of customers' business (strategy and operations).
• Consistently and effectively use CRM (Salesforce.com).
• Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.

What you’ll bring:

• BS or BA in a relevant field or applicable experience.
• Minimum of 1-3 years of dedicated, successful sales, account management, sales engineer, or relevant experience.
• Verifiable history of meeting and exceeding sales quotas
• Demonstrable skills in promoting and maintaining customer satisfaction.
• Superior work ethic and the ability to work independently or as a team.
• Strong presentation, organizational, and planning skills.
• Excellent verbal and written communication skills.
• Solid technical acumen.
• Must be motivated & energetic self-starter.
• Ability to work in a high-paced, results-oriented environment.

The reasonably estimated salary for this role at Everbridge ranges from $85,000-100,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements. Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant's criminal history: - Access to sensitive or confidential information, such as financial records, proprietary data, or client information. - Management of cash, company funds, or other valuable assets. - Work in environments requiring heightened security measures. - Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.