Account Manager

Everbridge; Burlington (MA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental leave

Mental health benefits

401(k) plan

Paid time off

Fitness reimbursements

Job summary

Everbridge seeks an experienced, customer-focused Account Manager to own retention and renewal of State & Local Government accounts in the Burlington, MA area. The AM will build strategic relationships at multiple levels, ensuring alignment of the Everbridge suite with customer needs and deployments.

The role emphasizes achieving 100% renewals and revenue expansion while proactively managing the account over the phone and in person. This is a sales role with ambitious renewal targets.

Qualifications

• Experience working with State & Local Government clients.
• Verifiable history of meeting and exceeding sales quotas
• Demonstrable skills in promoting and maintaining customer satisfaction.
• Superior work ethic and the ability to work independently or as a team.
• Strong presentation, organizational, and planning skills.
• Excellent verbal and written communication skills.
• Solid technical acumen.
• Motivated and energetic self-starter.
• Ability to work in a high-paced, results-oriented environment.
• Experience working in Salesforce.

Responsibilities

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
• Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
• Effectively expand customer utilization of the products and services via professional services.
• Maintain awareness of the customer environment and promote alternative products or services as solutions.
• Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
• Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
• Proactively schedule regular account reviews with customers.
• Share best practices and help maximize the value of our products and services to the customer.
• Become a recognized expert in the assigned vertical focused customer base.
• Maintain subject matter expertise in Everbridge products.

Skills

State & Local Government experience

Quotas met/exceeded

Customer satisfaction

Presentation skills

Organizational skills

Written communication

Technical acumen

Self-motivated

Teamwork

Salesforce experience

Tools

Salesforce

Job description

Everbridge seeks an experienced and customer-focused Account Manager to take ownership of retaining and renewing existing State & Local Government accounts. The AM will develop strategic relationships at multiple levels within customer accounts. The AM will need to maintain a keen understanding of customers' businesses and service requirements to ensure the alignment of the Everbridge suite of products.

The role is essential for the success of Everbridge's accounts and is held accountable for the customer's satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. The Account Manager will proactively manage the account, over the phone and in person. This is a sales position with aggressive renewal targets.

What you'll do:

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.

• Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.

• Effectively expand customer utilization of the products and services via professional services.

• Maintain awareness of the customer environment and promote alternative products or services as solutions.

• Proactively review customer usage and service case activity to identify and mitigate potential service escalations.

• Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.

• Proactively schedule regular account reviews with customers.

• Share best practices and help maximize the value of our products and services to the customer.

• Become a recognized expert in the assigned vertical focused customer base.

• Maintain subject matter expertise in Everbridge products.

What you’ll bring:

• Experience working with State & Local Government clients.
• Verifiable history of meeting and exceeding sales quotas
• Demonstrable skills in promoting and maintaining customer satisfaction.
• Superior work ethic and the ability to work independently or as a team.
• Strong presentation, organizational, and planning skills.
• Excellent verbal and written communication skills.
• Solid technical acumen.
• Must be motivated and energetic self-starter.
• Ability to work in a high‑paced, results-oriented environment.
• Experience working in Salesforce.

The reasonably estimated salary for this role at Everbridge ranges from $85,000 - $100,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant's criminal history:

• Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
• Management of cash, company funds, or other valuable assets.
• Work in environments requiring heightened security measures.
• Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.