Associate Account Manager

Allergan Aesthetics; Austin (TX); On-site; USD 33,000 - 59,000; Full time

Job summary

Allergan Aesthetics, an AbbVie company, is seeking an Associate Account Manager to support Regional Account Management and Field Sales. You will gain foundation knowledge of our products, systems, and sales processes while receiving mentorship and hands-on experience in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and relationship-building across teams. Training, mentorship, and exposure to customer operations in the medical device sector are provided to

Qualifications

• Strong oral and written communication skills with the ability to tailor messages to the audience.
• Ability to multi-task—juggling inbound calls, a shared mailbox, and reporting requests.
• Excellent relationship-building skills both internally and externally.
• Experience with Microsoft Office Suite, SAP, CRM/ERP systems, and end-to-end customer operations processes.
• Thrives in a metrics-driven environment emphasizing efficiency and personal productivity.
• At least 3 years’ experience in a client-facing role in a similar function.

Responsibilities

• Support Regional Account Management and Field Sales by handling calls and email inquiries.
• Coordinate issue resolution across internal departments (Accounts Receivable, Compliance, Credentialing).
• Advise on basic product knowledge, policies, and inventory management.
• Provide transactional support: orders, returns, credits, and samples.
• Assist with research, order tracking, and sales history; support urgent case needs.
• Assist Field Sales with forms, pricing, and territory alignment.

Skills

Communication

Multitasking

Relationship building

Microsoft Office

SAP

CRM/ERP systems

Customer operations

Metrics-driven

Client-facing

Job description

• Compensation: USD 23.8 - USD 43 - hourly

Company Description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams. We offer interactive training, mentorship from tenured Regional Account Managers, and hands‑on experience supporting Field Sales Operations. You will develop valuable analytical and problem‑solving skills, SME‑level system navigation, and an understanding of Customer Operations within the Medical Device industry. We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast past environment where quick decisions and deep product and system knowledge is the key to success.

Responsibilities

• Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
• Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)
• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.)
• Transactional support including but not limited to:
• Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
• AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
• Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
• Follow up: tracking information, order status, return labels
• General Field Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting

Qualifications

• Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
• Ability to multi-task—juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
• Exceptional relationship-building skills both internally and externally
• Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes
• Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
• At least 3 years’ experience in a client-facing role with a similar function.

Preferred Qualifications

• 1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience
• Flexible availability to cover calls over multiple time zones within the US
• Bilingual Spanish

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

This job is eligible toparticipate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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