Team Lead

SmartRecruiters, Inc.; Austin (TX); On-site; USD 32,000 - 59,000; Full time

Job summary

Qualifications

• Minimum 4 years of Customer Service, sales support experience.
• SAP experience.
• Experience working with MS Office Suite.
• High School Diploma; Bachelor's Degree preferred.

Responsibilities

• Act as the primary point of contact for the team, handling all escalations prior to Supervisor and Manager involvement.
• Monitor incoming returns, inquiries, and email and phone queues, directing staff as necessary.
• Collaborate with Manager and other departments for timely issue escalation, when needed.
• Take the lead on special projects assigned by management.
• Generate ad hoc reports and perform data analysis as required.
• Read, analyze, and interpret team and individual metrics, providing reports to the Manager as necessary.
• Act as a subject matter expert for respective businesses and processes, working with the Training & Quality team to maintain Salesforce Knowledge Articles.

Skills

Leadership experience

Customer Service experience

Analytical thinking

Decision making

Communication skills

Education

High School Diploma

Bachelor’s Degree preferred

Tools

SAP

MS Office Suite

Job description

• Compensation: USD 23.8 - USD 43 - hourly

Company Description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/ . Follow Allergan Aesthetics on LinkedIn.

Job Description

Key Duties and Responsibilities:

• Act as the primary point of contact for the team, handling all escalations prior to Supervisor and Manager involvement.
• Monitor incoming returns, inquiries, and email and phone queues, directing staff as necessary.
• Collaborate with Manager and other departments for timely issue escalation, when needed.
• Take the lead on special projects assigned by management.
• Generate ad hoc reports and perform data analysis as required.
• Read, analyze, and interpret team and individual metrics, providing reports to the Manager as necessary.
• Act as a subject matter expert for respective businesses and processes, working with the Training & Quality team to maintain Salesforce Knowledge Articles.
• Share best practices with team members and be open to giving and receiving feedback.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Provide assistance and support to team members via multiple channels of communication.
• Manage the end-to-end processing of daily open orders with full accountability.
• Demonstrate a passion for delivering exceptional service every day, setting an example for the team.
• Maintain confidentiality regarding the performance of others, individual performance, work-related issues.
• Perform and support quarterly consignment audits.

Qualifications

• Previous leadership experience or demonstrated ability to lead.
• Minimum 4 years of Customer Service, sales support experience
• SAP experience
• Experience working with MS Office Suite
• High School Diploma (Bachelor’s Degree preferred)

Skills and Abilities:

• Strong focus on excellence.
• Proactive attitude and ability to make independent decisions.
• Excellent organizational skills and effective prioritization abilities.
• Exceptional critical thinking and analytical skills, capable of drawing concise conclusions from complex data.
• Proficient problem-solving skills, consistently making high-quality decisions.
• Effective communication skills, both orally and in writing, with all internal and external contacts

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: