Associate, Account Management

Henry AI, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Health, dental & vision

Wellness stipend

Generous PTO

Office meals

SoHo office

Founders exposure

Job summary

Henry AI, Inc. is hiring for a Customer Success/Account Manager to own a book of CRE broker accounts, from onboarding through renewal and expansion.

You will deeply understand customers’ workflows, embed Henry into their processes, and drive renewal conversations grounded in the value Henry delivers. You will report to the Head of Customer Success and collaborate with Product, Engineering, and Sales to shape Henry’s account growth motion as we scale in NYC.

Qualifications

• 1–3 years in customer success, account management, consulting, or another client-facing role with meaningful ownership.
• Able to build deep relationships and manage multiple priorities.
• Willingness to relocate to NYC and work in-office in SoHo.
• Comfort with cross-functional collaboration across Product, Engineering, and Sales.

Responsibilities

• Own your book: manage a high-volume CRE broker account book from onboarding to renewal and growth.
• Drive adoption by embedding Henry into customer workflows and defining success.
• Grow accounts through expansion opportunities and renewal conversations.
• Spot risks early by monitoring usage and customer behavior.
• Build real relationships and maintain proactive, consultative engagement.
• Be the voice of the customer and translate insights for Product and Engineering.
• Create momentum with proactive outreach and end-to-end ownership of commitments.

Skills

Relationship building

Consultative thinking

Ownership

Commercial mindset

Organization

High-energy communication

Data-driven

Low ego, high standards

Job description

Location: In-office, 5 days a week at our SoHo office in New York City. We believe great things happen when we build side by side.

Who We Are

Henry is bringing AI to one of the world’s largest and least digitized industries: commercial real estate. We help brokers work faster, win more deals, and drop the busywork. Series A, venture-backed, New York-based, and hiring people who want to build what comes next.

Why This Role

• Not a traditional account management role: You’ll own a book of CRE broker accounts from onboarding through renewal and become deeply embedded in your customers’ businesses: what they’re trying to accomplish, how their teams work, and where they’re getting stuck.

• Think like a consultant, operate like an owner: Customers won’t always arrive with a clearly defined problem. You’ll ask the right questions, figure out what’s really going on, and move quickly on creative solutions.

• Relationships that matter: You’ll become the person customers trust, call first, and want in their corner, making Henry indispensable to their day-to-day.

• Ownership from day one: Report directly to the Head of Customer Success and work closely with leadership, Product, Engineering, and Sales. Help define and build Henry’s account growth motion as we scale.

• Grow into a strategic partner: Build the judgment and commercial skills to advise high-value customers, with a high degree of autonomy and trust to move fast.

Responsibilities

• Own your book: Manage a high-volume book of CRE broker accounts across onboarding, adoption, retention, renewal, expansion, and overall account health.

• Drive adoption: Understand each customer’s workflows, team structure, priorities, and definition of success, then embed Henry into the workflows that matter most.

• Grow accounts: Identify and execute expansion opportunities across new teams, users, and use cases, and lead renewal conversations grounded in the value Henry delivers.

• Spot risks early: Stay close to usage and customer behavior to catch risks and opportunities before they surface.

• Build real relationships: Know your customers as people, what matters to them and what motivates them, through consistent, thoughtful engagement.

• Be consultative: Ask great questions, find the root issue, recommend a path forward, and bring customers ideas they haven’t asked for yet.

• Be the voice of the customer: Turn customer insight into clear, actionable feedback for Product, Engineering, and the broader team.

• Create momentum: Make the call, send the text, book the meeting, pull in the right person. Take end-to-end ownership of every customer commitment until it’s done.

How We Assess

• Experience: 1–3 years in customer success, account management, consulting, or another client-facing role with meaningful ownership.

• Relationship builder: You genuinely enjoy getting to know people and investing in long-term relationships.

• Consultative thinker: Curious and thoughtful, you turn ambiguous problems into clear solutions, and you don’t need a playbook for every situation.

• High ownership: Your instinct is “I’ll take care of it.” You create opportunities rather than waiting to be asked.

• Commercially minded: You understand how great customer outcomes drive retention and growth.

• Highly organized: You can manage a large book of accounts without dropping details.

• High-energy communicator: You’re comfortable calling, texting, emailing, and jumping on live conversations with customers.

• Data-curious: You use usage signals alongside customer context to decide what to do next.

• Low ego, high standards: You’ll do whatever it takes to create a great customer experience.

• Location: Based in NYC or willing to relocate.

What We Offer

• Competitive salary + equity: A top-of-market base and meaningful stock options, so you share in what we build.

• Health, dental & vision: Comprehensive coverage for you and your family

• Health & wellness stipend: Stay sharp with access to Equinox gyms, on us

• Generous PTO: Take the time you need to recharge, plus company holidays

• Breakfast, lunch & dinner: Catered meals in the office, every day

• Beautiful SoHo office: Work from a bright, inspiring space in the heart of Manhattan

• Early-stage impact: Work directly with the founders, own real problems, and help shape the company from the ground up

Notice to Candidates

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages.

Please note that Henry AI may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

Henry AI is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.