Associate Account Executive, UK & Ireland

Customer.io; United States; Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Parental leave (16 wks)

Unlimited PTO

Remote stipend

Professional development budget

Job summary

Customer.io is expanding its sales team in the UK & Ireland with an Associate Account Executive role. You will own full-cycle sales from prospecting to close for startup accounts, focusing on inbound and self-sourced opportunities within SMB segments.

The role offers clear growth paths and competitive compensation. Benefits include comprehensive health coverage, generous parental leave, unlimited PTO, remote work stipends, and a professional development budget.

Qualifications

• 1+ years of experience in full-cycle B2B SaaS or MarTech sales or strong SDR/BDR background ready to move into closing
• Location: UK or Ireland only
• Familiarity with MEDDPICC or similar consultative selling framework
• Excellent written and verbal communication with prospects
• Strong ability to identify startup business needs and position solutions
• Deal focus on startup accounts with shorter sales cycles and lower ACV
• Collaboration with SDRs for lead generation and post-sale handoffs

Responsibilities

• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically around $20,000 ACV
• Drive growth within startup accounts, nurturing relationships and helping them scale to their next stage
• Own and report on sales metrics, outbound activity, pipeline status and progress toward targets

Skills

Full-cycle sales

SaaS/MarTech

MEDDPICC

Communication skills

Startup focus

Inbound/Outbound

Job description

Associate Account Executive, UK & Ireland

EMEA Remote

Hello, I’m Fintan, Senior Director of Sales at Customer.io ! We're expanding our sales team in the UK & Ireland area and seeking motivated and successful Account Executives at the SMB level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

Over 10,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We're expanding our sales team and looking for motivated internal candidates to move into an Associate Account Executive role. We are looking to expand this team in the United Kingdom or Ireland Region. This role is a great entry point into full-cycle sales, with a clear path for growth as you build your track record.

As an Associate Account Executive, you'll represent Customer.io to a portfolio of startup customers and help them grow into their next stage. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

Responsibilities:

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition within the startup segment.Own consistent outbound prospecting into startup accounts.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition among startup accounts.
• Startup Program Growth: Conduct discovery calls to understand where a startup is in its growth journey including its business challenges and goals. Position Customer.io 's solutions to support that growth and deliver outcomes that matter to the business.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and coordinate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including outbound activity and conversion, pipeline status and progress towards targets, to support informed decision-making.

Qualifications:

• Experience: 1+ years of experience in full-cycle B2B SaaS or MarTech sales, or a strong SDR/BDR background ready to move into a closing role
• Location: UK or Ireland only
• B2B SaaS or MarTech Experience: Exposure to new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech including experience with outbound prospecting
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close, or eagerness to learn one
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
• Problem Solving: Strong ability to identify a startup's business needs and position relevant solutions effectively to drive acquisition and business outcomes
• Deal Focus: Primarily handles startup accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically around $20,000 ACV
• Drive growth within startup accounts, nurturing relationships and helping them scale to their next stage

We believe in transparency. We are offering a compensation package of $65,000 base + $65,000 variable for a total $130,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute screening with Recruiter
• 30-minute video call with a Hiring Manager
• 30-minute Demo Call w/ the Hiring Team

All internal candidates will still need to complete standard pre-employment steps for the new role, including background check and employment verification.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail].

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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