Assoc VP-Patient Experience

UAB Medicine; Birmingham (AL); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Educational assistance

Generous paid time off

Employee assistance program

Wellness programs

Parental leave

Job summary

UAB Medicine seeks an Associate Vice President for the Office of Patient Experience and Engagement to lead hospital-wide strategies and daily operations. You will partner with system leaders to strengthen patient experience and engagement across inpatient, ambulatory, and emergency services.

This role requires building a patient-centered culture and a highly engaged workforce. The ideal candidate has 7+ years of healthcare leadership, strong communication, and proficiency in data-driven

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field required.
• Master’s degree in Healthcare Administration, Business Administration, Organizational Leadership, or related field preferred.
• Seven (7) years of progressive healthcare leadership experience required.
• Experience with patient experience data including VBP and CAHPS preferred.
• Excellent communication, facilitation, and executive-level presentation skills.

Responsibilities

• Provides leadership for the Office of Patient Experience and Engagement including daily operations, personnel, budgets, and vendor contracts.
• Partners with leadership to implement and advance system-wide strategy for patient experience and engagement.
• Establishes direction, priorities, and accountability to support organizational goals and patient experience priorities.
• Cultivates a patient-centered culture and highly engaged workforce across inpatient, ambulatory, and ER settings.
• Leads coaching and improvement strategies and chairs system-level committees.

Skills

Strategic vision

Executive presence

Data-driven decisions

Change leadership

Operational acumen

Leadership development

Coaching

Performance improvement

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Master’s degree in Healthcare Administration, Business Administration, Organizational Leadership, or related field (preferred)

Job description

Position Overview

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Provides strategic and operational leadership for the Office of Patient Experience and Engagement, including oversight of daily operations, personnel, budgets, and vendor contracts. In partnership with health system leaders, this position develops, implements, and advances a comprehensive system-wide strategy to strengthen patient experience and engagement in the inpatient, ambulatory, and emergency services settings. The Associate Vice President serves as an influential organizational leader and content expert, collaborating with leaders, physicians, faculty, and staff to foster a patient-centered culture, strengthen workforce engagement, and position UAB Health System as a top-performing health system in patient experience and engagement.

Key Duties & Responsibilities

1. Provides overall leadership and direction for the Office of Patient Experience and Engagement, including daily operations, personnel, budgets, and vendor contracts.
2. Partners with members of the leadership team to, implement, and continuously advance the UAB Health System strategy for patient experience and engagement.
3. Establishes clear direction, priorities, and accountability structures to support organizational goals, performance targets, and key patient experience priorities.
4. Partners with leaders, physicians, faculty, and staff to cultivate a patient-centered culture focused on exceptional experiences and a highly engaged workforce.
5. Advances strategies that strengthen workforce engagement and reinforce the connection between employee engagement and patient experience.
6. Develops and implements innovative methodologies to continuously improve patient experience and engagement across UAB Health System
7. Serves as the organizational subject matter expert for patient experience data, reporting, performance information, Evidence-Based Leadership, and coaching.
8. Analyzes internal data, outcomes, and organizational culture to identify opportunities, guide decisions, and adapt coaching and improvement strategies.
9. Supports organizational understanding and effective use of patient experience measures, including Value-Based Purchasing (VBP) and CAHPS.
10. Monitors regulatory, healthcare industry, and consumer behavior trends and incorporates relevant insights into organizational strategies and improvement efforts.
11. Identifies, evaluates, and operationalizes external best practices and collects and shares internal best practices across the organization.
12. Develops coaching and leadership strategies that support accountability, culture transformation, and sustained performance improvement.
13. Chairs Steering Committees across entitites and leads system-level improvement teams across all areas of care.
14. Presents data, performance information, and strategic recommendations to audiences at all levels of the organization.
15. Collaborates on the development of the health system strategic plan, organizational goals, values, and service mottos.
16. Represents UAB Health System externally on matters related to patient experience and engagement and builds relationships that advance organizational priorities.
17. Performs other duties as assigned in support of organizational and business needs.

Qualifications

Bachelor’s degree in Business, Healthcare Administration, or a related field and seven (7) years of progressive healthcare leadership experience required. Demonstrated experience leading or supporting patient experience and engagement improvement initiatives and working with patient experience data, including Value-Based Purchasing (VBP) and Consumer Assessment of Healthcare Providers and Systems (CAHPS) measures, required. Master’s degree in Healthcare Administration, Business Administration, Organizational Leadership, or a related field preferred. Experience in strategic planning, organizational performance management, quality improvement, culture change, leadership development, coaching, and large-scale system transformation preferred. Excellent communication, facilitation, and executive-level presentation skills and proficiency with Microsoft Word, PowerPoint, and Excel required.

Supervisory Responsibilities

Approximately four (4) to ten (10) direct reports.

Budget Responsibilities

Management of funds with signatory and/or budget authority.

Knowledge / Skills / Abilities

Strategic vision

Executive presence

Data-driven decision making and analytical skills

Change leadership

Operational and financial acumen

Leadership development

Coaching

Performance improvement skills

Why Work at UAB Medicine

We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you'll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.