Student Intern-Nonexempt

Uniti Group Inc.; City of Rochester (NY); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Educational Assistance Plan

Job summary

Uniti Group Inc. is looking for an Intern to join their Digital Experience Team in Rochester, NY. This role involves supporting the company's digital strategy, enhancing customer portals, and working on innovative product features. The intern will collaborate with various teams to execute digital marketing initiatives and ensure the timely delivery of new functionalities. The position pays between $15 and $20 per hour and offers comprehensive benefits including medical insurance and a 401K plan.

Qualifications

• Ability to work independently with limited supervision.
• Familiarity with the Software Development Life Cycle (SDLC).
• Familiarity with concepts such as information architecture and usability.

Responsibilities

• Work on delivering new functionalities for the customer portal.
• Prioritize innovative product features for competitive advantage.
• Assist with execution of digital marketing programs.

Skills

Excellent written and verbal communication skills

Product Marketing with IT Technical skills

Excellent teamwork skills

Working knowledge of JavaScript, HTML, CSS

Strong technology skills

Ability to work collaboratively with diverse groups

Tools

MS Office

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission‑critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber‑based communications services to connect and empower people and businesses.

The Intern – Digital Experience Team - Product is part of the Digital Experience group, responsible for supporting the digital vision and strategy goals for Uniti. This position supports the long‑term growth and sustainability of Uniti’s customer portals while ensuring that we are a market leader and exceed customer expectations. The intern will assist in developing new and improving current products and organizing their execution based on a deep understanding of stakeholder and end‑user needs, product and market insights, and other in-depth analysis. The intern will communicate and report intelligence and analysis to senior managers in marketing, sales operations, base management and product marketing.

What You’ll Do

• Work with other team members to deliver new functionalities in the customer portal on time, in scope and in budget.
• Identify and help prioritize truly innovative product features that deliver a competitive advantage and an exceptional user experience.
• Work closely with internal and external teams of developers, UI/UX professionals, graphic designers, QA experts, and marketers—driving the product deliverables at all phases of the product cycle.
• Assist with execution of digital marketing programs including strategy, creative development, search engine optimization, analytics and reporting, and others, from ideation through distribution (as assigned).
• Assist with competitive web and campaign activity and supply reports to cross‑functional team as needed.
• Assist with competitive review process including data collection, analysis, and presentation development.
• Use approved AI tools to accelerate research, summarize information, and draft content (e.g., requirements, briefs, and reports), with appropriate human review and editing.
• Apply responsible AI practices by protecting confidential information, validating outputs for accuracy, and citing/attributing sources when needed.
• Track and analyze digital campaign performance and make recommendations for optimizations and supply individual brand analytic reports as requested.
• Participate, as needed, in analyzing program performance and assisting in developing lessons learned in preparation for brand plans.
• Analyze category performance and recommend enhancements and optimizations for a cross‑category delivery of digital efforts.
• Maintain digital project timelines.

Qualifications

• Excellent written and verbal communication skills.
• Product Marketing with IT Technical skills.
• Excellent teamwork skills.
• Ability to work independently with limited supervision from requirements to development delivery.
• Familiarity with the Software Development Life Cycle (SDLC), agile and waterfall development, telecommunications industry and managed services products.
• Working knowledge of JavaScript, HTML, CSS, MS Office and familiarity with other web‑oriented coding and scripting languages is desired.
• Familiarity with concepts such as information architecture, usability, web graphics optimization, and content management systems.
• Strong technology skills and the ability to learn new systems and applications quickly, including business systems and web applications.
• Ability to work collaboratively with diverse groups and manage multiple projects simultaneously.
• Ability to develop proficiency in new technology applications quickly.
• Strong writing, communication, project management and customer service skills.

There is a hourly rate of $15 to $20 an hour for this position.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.