Assoc Patient Access Rep - Resource Team

Community Health Network Inc.; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Network is seeking a full-time Patient Service Representative to enhance patient experiences in Indianapolis. Ideal candidates will possess strong communication skills and prior experience in healthcare or customer service, ensuring patients receive exemplary service from check-in to treatment initiation.

Qualifications

• One year of experience in healthcare or two years in customer service.
• Experience with electronic medical records preferred.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Check in patients for appointments and collect payments.
• Answer telephones and schedule appointments.
• Maintain patient confidentiality and document accurately.

Skills

Knowledge of medical terminology

Strong listening skills

Communication skills

Multi-tasking

Attention to detail

Organizational skills

Team player

Written communication

Computer skills

Education

High school diploma or GED equivalent

Tools

Electronic medical records

Excel

Word

Job description

Assoc Patient Access Rep - Resource Team

Castleton
Indianapolis , IN 46250
United States

Shift

Day Job

Hours

mon-fri. hours vary, no weekends evenings or holidays. 4 days/week
Region: North, South, East

Patient Service Representative – Float Pool
Full - time day shift position
Indianapolis, Indiana

This Patient Service Representative position is for Anderson/ North Float Pool. Employees will have one primary region to include one of the following: North, East, West, South, Anderson and Kokomo.

Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference
• The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients' administrative needs.
• This position is vital to giving the patient the "Patient's First" service and treatment they deserve as soon as they walk into our facility.
• Primary responsibilities include checking in patients for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.
• This position utilizes our electronic medical record system to verify and update patient demographic information, as well as, posting and balancing of payments collected.

Your exceptional skills and qualifications
• Knowledge of medical terminology preferred
• Strong listening and communication skills
• Ability to work well under pressure in a fast paced environment
• Ability to multi-task, have attention to detail, strong organization skills, and a team player.
• Written communication skills necessary for appropriate and accurate documentation.
• Demonstrates an ability to use good judgment for maintaining confidentiality.
• Strong computer skills, including experience with Intranet and Internet usage, Excel, Word, email, and web based applications.
• One year of experience in a healthcare environment or a minimum of two years of experience in a customer service focused role.
• Experience with electronic medical records preferred.
• High school diploma or GED equivalent.
Additional Information
The caregiver must be willing to work a minimum of three days/week Monday - Friday. No evenings, weekends, or holidays required. Must be flexible with start and stop times, dependent upon office schedule.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Community Physician Network Indianapolis Southside

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